Senior Industrial Automation Field Service Technician

About the role

The Senior Industrial Automation Field Service Technician supports process and discrete manufacturers by evaluating their installed Rockwell Automation hardware, software, and networked equipment. This role involves troubleshooting, system modernization, and supporting various aspects of Rockwell software platforms.

Responsibilities

• Execute documented procedures on-site at customer facilities
• On-site collection of current installed base through site walk-through and use of data collection tools
• Core competency around troubleshooting Rockwell Automation products and associated manufacturing technology
• Communicate needs and issues with management to avoid problems before they arise
• Manage time in such a way that scheduling issues do not arise
• Work positively in a team-based environment that is in continuous movement
• Represent Rexel while performing services on customers' equipment and applications
• Develop relationships with key customer stakeholders
• Present findings to technical and non-technical audiences
• Arc articulate the value of services offerings to customers during the lifecycle of the engagement
• Work with customers to determine customer problems, needs, and goals, thereby identifying opportunities for product and services outside of the scope of the original engagement
• Document work activities in appropriate, professional report format
• Aid in the clarification and resolution of customer issues
• Mentor, train, and coach other Field Service Technicians
• May act as a Team Lead
• Perform other duties as assigned

Qualifications

• 7+ years of hands-on experience working in an industrial manufacturing environment
• Exposure to industrial Lockout Tag out standards and best practices
• Exposure to industrial Arch Flash standards and best practices
• Exposure to Industrial Control Systems including PLC, HMI/SCADA, plant historian, motor control, motion control, etc. technology and applications (Rockwell or comparable platforms)
• High School or GED - Required
• Associate's Degree - Preferred
• Bachelor's Degree in Electrical Engineering, Industrial Engineering, Computer Science, Information Technology or related technology-driven degree - Preferred

Skills & Abilities

• Reads prints and documentation regarding a machine or process
• Manages time between jobs and while on the job during a project or other engagement
• Gathers data for future projects that management can use to create a scope document for the proposal
• Drives utilization to target goals set by management
• Works with sales on multiple customer engagements
• Responds promptly to requests for support
• Learns on the job and always improves skills and abilities
• Strong interpersonal communications, organizational, and written/verbal communication skills
• Leads and mentors, trains, and coaches peers
• Uses Microsoft Office (Excel, Word, Outlook, etc.)

Physical Demands

• Sit: Must be able to remain in a stationary position - Frequently – 21% to 50%
• Walk: Must be able to move about inside/outside office or work location - Frequently – 21% to 50%
• Use hands to finger, handle, or feel: Operates a computer and other office machinery - Constantly – at least 51%
• Stoop, kneel, crouch, or crawl: Must be able to crouch down to stock shelves, pick up boxes, or position oneself to maintain computers in the lab/under desks/in server closet - Constantly – at least 51%
• Climb or balance: Must be able to ascend/descend on a ladder, forklift, pallet jack, or other warehouse equipment - Constantly – at least 51%
• Talk, hear, taste, smell: Must be able to use senses to effectively communicate with co-workers and clients and detect hazardous conditions - Constantly – at least 51%
• Weight and force demands: Up to 10 pounds - Constantly – at least 51%; Up to 25 pounds - Occasionally – up to 20%
• Working environment: Exposed to unpleasant or disagreeable physical environment such as high noise level and/or exposure to heat and cold - Frequently – 21% to 50%; Exposed to electrical hazards; risk of electrical shock - Occasionally – up to 20%; Handles or works with potentially dangerous equipment - Occasionally – up to 20%; Travels to offsite locations - Constantly – at least 51%

Additional Information

• Employee Discount Programs
• Professional Training & Development Programs
• Career Advancement Opportunities – We like to promote from within
• Our Benefits Include Medical, Dental, and Vision Insurance
• Life Insurance
• Short-Term and Long-Term Disability Insurance
• 401K with Employer Match
• Paid vacation and sick time
• Paid company holidays plus flexible personal days per year
• Tuition Reimbursement
• Health & Wellness Programs
• Flexible Spending Accounts
• HSA Accounts
• Commuter Transit Benefits
• Additional Optional Insurance such as Pet Insurance, Legal Assistance, Critical Illness, Home and Auto Insurance to name a few.