Senior Industrial Automation Field Service Technician

About the role

The Senior Industrial Automation Field Service Technician supports process and discrete manufactures operations. This includes evaluating customer's installed Rockwell Automation hardware, software, and networked equipment, supporting system modernization, and providing programming, drive startup, and reliability improvement services.

Responsibilities

• Execute documented procedures on-site at customer facilities
• On-site collection of current installed base through site walk-through and use of data collection tools in an industrial manufacturing environment
• Core competency around troubleshooting Rockwell Automation products and associated manufacturing technology
• Communicate needs and issues with management to avoid problems before they arise
• Manage time in such a way that scheduling issues do not arise
• Work positively in a team-based environment that is in continuous movement
• Act as representative of Rexel while performing services on customers equipment and applications
• Develop relationships with key customer stakeholders
• Present findings to technical and non-technical audiences
• Articulate the value of services offerings to customers during the lifecycle of the engagement
• Work with customers to determine customer problems, needs, and goals there by identifying opportunities for product and services that may be outside of the scope of your original engagement
• Document work activities in appropriate, professional report format
• Assist in the clarification and resolution of customer issues
• Mentor, train, and coach other Field Service Technicians. May act as a Team Lead
• Other duties as assigned

Qualifications

• 7+ years of hands-on experience working in an industrial manufacturing environment
• Exposure to industrial Lockout Tag out standards and best practices
• Exposure to industrial Arch Flash standards and best practices
• Exposure to Industrial Control Systems including PLC, HMI/SCADA, plant historian, motor control, motion control, etc. technology and applications (Rockwell or comparable platforms)
• High School or GED - Required
• Associate’s Degree - Preferred
• Bachelor’s Degree in Electrical Engineering, Industrial Engineering, Computer Science, Information Technology or related technology-driven degree - Preferred

Skills & Abilities

• Ability to read prints and documentation regarding a machine or process
• Ability to manage time between jobs and while on the job during a project or other engagement
• Ability to gather data for future projects that management can use to create a scope document for the proposal
• Ability to drive utilization to target goals set by management
• Ability to work with sales on multiple customer engagements
• Ability to respond promptly to requests for support
• Ability to learn on the job and always be improving skills and abilities
• Strong interpersonal communications, organizational, and written/verbal communication skills
• Ability to learn quickly and adapt to changing demands
• Experience with Microsoft Office (Excel, Word, Outlook, etc.)

Additional Information

• Physical Demands: Sit - Frequently, Walk - Frequently, Use hands to finger, handle, or feel - Constantly, Stoop, kneel, crouch, or crawl - Constantly, Climb or balance - Constantly, Talk, hear, taste, smell - Constantly, Weight and Force Demands - Up to 10 pounds - Constantly, Up to 25 pounds - Occasionally, Up to 25 pounds - Occasionally, Handle or works with potentially dangerous equipment - Occasionally, Travel to offsite locations - Constantly
• Working Environment: Exposed to unpleasant or disagreeable physical environment such as high noise level and/or exposure to heat and cold - Frequently, Exposed to electrical hazards; risk of electrical shock - Occasionally, Handles or works with potentially dangerous equipment - Occasionally, Trains and coaches peers