Senior Incident Responder, Global CSIRT

About the role

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Responsibilities

• Investigate and respond to security incidents end to end — triage, containment, eradication, recovery, and post-incident review — taking point on many incidents and supporting Lead Incident Responders on the highest-severity, highest-visibility events.
• Investigate adversary activity, insider threats, and web application attacks across on-premises and multi-cloud environments.
• Contribute to process improvements, playbooks, and automation — including Security Orchestration, Automation, and Response (SOAR) tooling and detection-as-code — that reduce time-to-detect and time-to-respond, and support strategic projects expanding detection and response capabilities.
• Produce clear incident documentation and status updates for technical and non-technical stakeholders, mentor newer incident responders, and support the team's on-call rotation.

Requirements

• 5+ years in information security, including hands-on operational security monitoring and incident response.
• Ability to perform host and network forensics across Windows, macOS, and Linux — analyzing file system, memory, process, and network artifacts for indicators of compromise.
• Experience responding to incidents in cloud environments (AWS, Azure, and/or GCP), including familiarity with cloud architectures, CI/CD pipelines, and cloud logging/telemetry.
• Handled high-priority incidents, including insider investigations, adversary activity, and web application attacks.
• Solid, current understanding of the threat landscape — attacker tactics, techniques, and procedures (TTPs), tooling, and hardening best practices — including working knowledge of a framework such as MITRE ATT&CK.
• Clear written and verbal communication skills, effective incident documentation, and ability to build trusted relationships with peers inside and outside the team.
• U.S. citizen (U.S. born or naturalized) who does not hold dual citizenship and agrees to complete a U.S. federal government Minimum Background Investigation (MBI) for a Moderate Public Trust position.

Qualifications

• Developing depth in a specialty — malware analysis, detection engineering, forensics, cloud security, offensive security, or applied AI/ML for security.
• Prior experience in a 24x7x365 security operations environment, with a track record of improving team capability through automation and tool development.
• Relevant certifications: SANS GCIH, GCFA, GCFE, GNFA, GPEN, GREM, or Offensive Security OSCP.
• Experience applying AI and LLMs to SOC operations — AI-powered tooling, LLM-assisted threat analysis, and AI-driven detection.
• Strong understanding of the Salesforce platform and its SaaS offerings.

Benefits

• Time off programs
• Medical, dental, vision coverage
• Mental health support
• Paid parental leave
• Life and disability insurance
• 401(k) plan
• Employee stock purchasing program

Pay

The typical base salary range for this position is $148,500 - $223,900 annually (base salary only, excluding bonus, incentive, equity, or benefits).

Schedule

Core hours: 10:30 AM–6:30 PM ET, Monday–Friday, with occasional overnight/weekend on-call as needed.