Senior Incident Manager, Prime Video

About the role

The Senior Incident Manager leads the incident response function for Prime Video's video-on-demand platform. Key responsibilities include defining the strategy and operating model for the incident response team, owning operational metrics and fostering a culture of continuous improvement, and directly managing high-severity incidents.

Responsibilities

• Define the strategy for the evolution of Prime Video’s response to video on demand impacting incidents.
• Establish the operating model for how the new, dedicated function will operate within Prime Video.
• Leverage technical expertise to develop the vision for incident management tooling and capabilities to improve observability and triage.
• Lead the Incident Response function, ensuring the globally distributed team is ready to respond 24x7.
• Owning operational metrics and setting clear, measurable goals for the quality of incident response.
• Drive incident response for high severity incidents, coordinating efforts across multiple engineering and operational teams.
• Manage communications and serve as the single point of contact for executive leaders.
• Build relationships with other Incident Response teams across Amazon to share best practices and collaborate during cross-organizational outages/incidents.
• Educate leaders and engineers on advances in incident response capabilities and READI tooling.

Requirements

• 10+ years of incident management experience, including incident response for a large-scale enterprise.
• Strong technical, analytical, and communication skills to liaise effectively with engineering and executive teams.

Qualifications

• Bachelor's degree in Engineering.
• 8+ years of IT infrastructure management, incident management, or related experience.

Skills

• Effective communication skills, both verbally and in writing.

Benefits

Includes sign-on payments and RSUs. Final compensation is determined based on experience, qualifications, and location. Comprehensive benefits include medical, dental, vision, prescription, life insurance, EAP, mental health support, flexible spending accounts, adoption and surrogacy reimbursement coverage, and 401(k) matching. Learn more at https://amazon.jobs/en/benefits.

Pay

Base salary range: $139,300.00 - $208,000.00 USD annually.

Schedule

Incident response provided 24x7x365 from two locations.