Senior Incentive Strategy & Analytics Manager
About the role
The Senior Incentive Strategy & Analytics Manager is responsible for translating executive strategy into clear, measurable objectives and actionable initiatives. This includes establishing and managing frameworks to track performance against strategic objectives and communicating progress to executive leadership.
Responsibilities
Translate executive strategy into clear, measurable objectives and actionable initiatives
Establish and manage frameworks to track performance against strategic objectives
Communicate progress, risks, and outcomes to executive leadership with clarity and precision
Oversee annual incentive plan design for Retail Branch and Business Banking, ensuring alignment with business strategy and financial objectives
Oversee ongoing administration of sales incentive plans, including governance, controls, and change management
Partner with business leaders to refine plan constructs (metrics, weightings, thresholds, and payouts) to drive desired behaviors and outcomes
Deliver comprehensive sales performance reporting and analytics to support business decision-making
Support business reviews with data-driven storytelling tailored for senior leadership
Provide analytical support for strategic initiatives, including measurement of performance vs. plan and recommended corrective actions
Develop business cases with financial modeling and data-driven justification
Establish and maintain strong governance processes around incentive plans, including documentation, approvals, and audit readiness
Ensure data integrity, reporting accuracy, and compliance with internal policies and regulatory expectations
Qualifications
Bachelor’s degree in Finance, Economics, Business, or related field
Minimum 10+ years of experience in incentive design, incentive compensation administration, and sales performance analytics
Demonstrated experience supporting dynamic sales environments
Strong analytical capabilities with experience in performance measurement, financial modeling, and reporting
Proven ability to influence senior stakeholders and translate complex data into executive-ready insights
Preferred Qualifications
Master’s degree (MBA or related field)
Experience leading end-to-end incentive plan strategy, design, and governance at scale
Familiarity with compensation platforms and reporting tools
Experience working in highly regulated financial services environments
Skills
Strategic thinker with the ability to connect incentive design to business outcomes
Strong communicator who can distill complex concepts into clear, executive-level messaging
Operates with a high degree of ownership, accountability, and attention to detail
Collaborative partner across Sales, Finance, HR, and Product teams
Benefits
The salary range for this position is $178,000 - $241,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the budget, work location, and relevant skills and experience.
We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits.