Senior Implementation Engineer

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft—making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. We create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers.

About the role

Adyen is looking for a Senior Implementation Engineer to manage new implementations, enhancements for our existing customers, and own pre-sales calls for our quickly growing portfolio of merchants. This person will work with Adyen's largest merchants globally to solution, consult, troubleshoot, implement, and launch scalable technical integrations. This position is based in San Francisco, and the ideal candidate is both consultative and technical.

As a Senior Implementation Engineer, you will be the primary point of contact for our merchants' technical teams, guiding them through the design, development, testing, and launch phases of their integrations with Adyen's platform. You will work on diverse projects encompassing various payment solutions, including Point of Sale (POS) systems, e-commerce platforms, marketplaces, and card issuing programs. By leveraging your technical proficiency and business acumen, you will play a vital role in guaranteeing a smooth implementation process and maintaining open lines of communication with our merchants and internal teams.

Responsibilities

• Utilize development and programming expertise to create scalable and robust solutions for merchant integrations, while ensuring adherence to payment best practices.
• Serve as a consultative partner in specific verticals such as e-commerce, point of sale, and multi-faceted platforms, guiding merchants through integration processes.
• Collaborate cross-functionally with Sales, Account Managers, Product, and Engineering teams to deliver seamless merchant experiences and drive continuous improvements.
• Leverage project management and technical consulting skills to oversee high-quality project delivery, guaranteeing the technical integrity of merchant integrations.
• Provide consultation on optimizing payment solutions, including checkout experiences, authentication, omni-channel payments, and platform onboarding, while collaborating with Developers and Product Managers to enhance the platform.

Requirements

• 8+ years of experience integrating and/or providing technical consultation when integrating with Web APIs.
• Proven ability to quickly learn new technologies, understand complex systems (APIs, databases, SDKs, etc.), and a desire to improve technical acumen.
• Excellent communication skills; comfortable leading meetings with high-level decision makers.
• Empathetic to customer and end-user needs, with the ability to translate business requirements and workflows into technical solutions that deliver value.
• Ability to identify and clearly communicate pragmatic solutions to complex integration problems.
• Ability to navigate ambiguity and make decisions on how to move forward by pulling in the right people.
• Growth mindset with a bias toward action.

Benefits

Adyen is an office-first company and values in-person collaboration; this role is based out of our San Francisco office.

Pay

The annual base salary range for this role is $184,000-$276,000.