Senior HVAC Technical Service Advisor

About the role

Ferguson is seeking an immediate hire for a Residential HVAC Technical Service Advisor. This role supports outside sales and field partners for Residential HVAC products.

Responsibilities

• Assist dealers in troubleshooting service and installation problems over the phone daily
• Maintain daily call log of customer interactions
• Provide outside field service customer support on job sites
• Develop and maintain relationships with outside sales, field technicians, and customers, ensuring their satisfaction with our products and services at all times
• Provide technical product knowledge and product training virtually and in-person to customers and internal associates
• Aid in developing training curriculum and materials as directed by the Training & Technical Support Manager
• Assist with filing warranty claims
• Attend trainings to become Trane/American Standard Field Service Representative (FSR)
• Become a Mitsubishi Diamond Service Group member (DSG)
• Perform other duties as assigned by Manager

Qualifications

• 5+ years of Technical HVAC Experience
• Either in Service, Install or Technical Support
• EPA Certification and other HVAC licenses strongly preferred
• Experience with Trane/American Standard and Mitsubishi residential HVAC products, strongly preferred
• Willing to answer technical support phone calls most days
• Ability to provide technical training in-person and virtually
• Ability to quickly find product information to assist technicians on the phone or on the jobsite
• Strong ability to communicate technical information to technical and non-technical customers and associates
• Demonstrated interpersonal skills and ability to collaborate with people at multiple levels of the organization
• Flexibility, adaptability, and multitasking skills needed, including the ability to prioritize multiple, urgent requests
• Prominent time management and organizational skills
• Detail-oriented and able to maintain a high level of accuracy
• Self-starter, creative problem solver, and self-sufficient

Benefits

At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical, and financial well-being of our associates. Our competitive offering includes benefits like health, dental, vision, paid time off, life insurance, and a 401(k) with a company match. Additionally, our associates enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities, and more!

Pay

The pay range for this role is $7,791.67 - $12,475.00 per month. This role is bonus or incentive plan eligible. Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements. The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability. Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.