Senior HVAC Quality Program Manager

About the role

The Quality Program Manager, Comfort is responsible for building and scaling the quality assurance framework that supports Palmetto's expansion across multiple residential energy technologies—including HVAC, geothermal, water heaters, and generators. This role owns the standards, training, and review processes that ensure high-quality, code-compliant installations by Certified Contractors across all Comfort product lines.

Responsibilities

• Develop and maintain quality standards, documentation, and contractor approval requirements for HVAC, geothermal, water heater, and generator installations—adapting them as new partners, products, and technologies are added.
• Lead the build-out of quality review frameworks for emerging product lines, leveraging lessons learned from established verticals.
• Collaborate with the product development and after-market services teams to develop service & maintenance warranty programs.
• Balance project rigor with system performance metrics and contractor feedback, refining standards based on data across all technologies.
• Establish performance benchmarks and feedback loops to reduce project rejections while maintaining system quality standards.
• Provide feedback and insights to internal stakeholders and contractors, creating training materials to ensure compliance across product lines.
• Develop and deploy Standard Operating Procedures (SOPs) for each technology vertical to guide consistent program execution.
• Conduct onboarding calls with new contractors and support ongoing training and pipeline reviews across all Comfort products.
• Identify contractors needing additional support, develop tailored training solutions, and provide structured aid.
• Maintain and expand the contractor knowledge base covering program standards and best practices for all supported technologies.
• Collaborate with Business Development to drive best practices & feedback loops to Installers and maintain pipeline throughput efficacy.
• Optimize end-to-end process to streamline partner experience.
• Continuously improve and develop all comfort technologies.

Qualifications

• 7+ years of experience in a technical or construction-based role with a strong foundation in residential HVAC and/or geothermal systems.
• 4+ years of demonstrated experience developing and operationalizing programs and SOPs.
• Demonstrated ability to extend technical expertise across adjacent mechanical or energy system technologies.
• Experience in data analytics and performance reporting.
• Strong collaboration with tech enablement teams.
• Exceptional oral and written communication skills with the ability to influence third parties.
• Demonstrated ability to drive product and operations excellence while supporting business growth and commercial objectives.
• Proven ability to operate effectively in a matrixed management environment with multiple stakeholders and reporting relationships.
• Highly organized with a strong attention to detail.
• Bachelor’s degree in Mechanical Engineering, HVAC Engineering, Energy Systems Engineering, Building Services Engineering, or a related field.
• Preferred: Direct experience with geothermal, water heater, or standby generator installations, familiarity with residential building performance standards, Manual J/D/S calculations, or energy modeling, experience scaling quality or inspection programs across multiple product categories, EPA 608 Universal Certification, NATE, or equivalent industry credentials.

Benefits

Palmetto offers a comprehensive benefits package including unlimited PTO, medical, dental, and vision coverage, paid parental leave, retirement plans, and more, so you can have it all both personally and professionally.