Senior Human Resources Operations Specialist

About the role

The HR Operations Senior Specialist at Rosendin is responsible for owning and continuously improving key HR programs, ensuring compliance, and managing contingent workforce programs. This role requires strong program management skills, analytical ability, and a process-first mindset.

Responsibilities

• Own and continuously improve key HR programs including new hire experience, leave management, internal mobility, offboarding, and field employee support
• Partner with HR Ops Specialists and Admins to identify experience gaps and build solutions that work consistently across the organization
• Support L&D program enhancements and improvements, including ROOT program facilitation and training program design
• Identify opportunities to improve payroll processes, benefits programs, and HR service delivery in partnership with the HR Ops Manager and Leads
• Own and maintain compliance programs including state-specific compliance calendars, ACA eligibility tracking, and HR data governance standards
• Lead process standardization efforts — establish and maintain documentation frameworks, conduct regular process reviews, and flag when practice has drifted from documented procedure
• Drive continuous improvement through structured quarterly reviews; surface findings and recommendations to the HR Ops Manager
• Maintain the HR intranet and ensure self-service content, forms, and policies are current and accessible
• Own the contingent workforce program including contract tracking, vendor relationships, program audits, and escalation management
• Manage HR vendor contracts — track renewal dates, monitor performance, and escalate service issues to the Lead
• Build and maintain the HR Ops metrics dashboard and distribute operational reporting to the team and leadership
• Produce headcount reporting, regulatory filings support, and ad-hoc reporting requests
• Track and report on key metrics including ticket volumes, SLA adherence, audit findings, and program outcomes

Requirements

• 4–6 years of HR operations experience with demonstrated program ownership or project management responsibility
• Strong Workday HCM experience — reporting, data governance, and configuration familiarity preferred
• Experience building or managing HR programs from design through steady-state operation
• Strong analytical and data skills; comfortable pulling, interpreting, and presenting HR data to multiple audiences
• Knowledge of state and federal compliance requirements, particularly CA employment law, FMLA, ADA, and ACA
• Strong process orientation — you build things to be repeatable and scalable
• Excellent written communication skills; able to translate operational data into clear summaries for leadership
• High degree of professional judgment; comfortable operating in ambiguous situations
• Bachelor's degree in Human Resources, Business, or related field required; PHR/SPHR or equivalent experience a plus

Qualifications

• 4–6 years of experience in HR operations or a related field, including program or project ownership
• Can be a combination of education, training, and relevant experience