Senior Human Data Operations Partner, AI

About the role

Team: Human Data. Prolific is the architect of the human data infrastructure reshaping AI development. The Senior Human Data Operations Partner will ensure smooth execution of end‑to‑end operational processes that power Prolific’s specialised participant pools, act as a key enabler for client‑specific projects, and partner with product and tech teams to transform these processes into scalable solutions. The role involves hands‑on participant onboarding, verification, and quality management, as well as cross‑functional collaboration with internal stakeholders and external clients.

Responsibilities

• Develop detailed project plans, workflows, and enablement materials to support efficient delivery.
• Maintain Prolific’s participant pools as high‑quality, diverse, and optimised to meet customer demands.
• Implement and manage verification processes for domain experts and AI taskers, ensuring their skills and qualifications meet client‑specific requirements.
• Continuously optimise participant onboarding and activation funnels to enhance retention and task performance.
• Monitor participant engagement and quality metrics, using insights to drive improvements.
• Contribute to upskilling programmes and certification processes for participants involved in complex AI tasks.
• Work closely with product, data, science, and customer success teams to align operational priorities with strategic objectives.
• Collaborate with product managers to transform manual processes into scalable, technology‑driven solutions.
• Act as a conduit between delivery teams and operational functions to ensure seamless project execution.
• Document and communicate operational changes to stakeholders across the business, ensuring smooth adoption.

Requirements

• Proven experience in human data operations, ideally in marketplace or platform environments.
• Demonstrated ability to manage multiple projects and meet deadlines in a fast‑paced environment.
• Strong project management skills, with attention to detail and operational execution.
• Experience in implementing and optimising processes to improve efficiency and scalability.
• Proficiency in operational tools and systems such as Zapier and HubSpot.
• Exceptional communication and documentation skills, with a track record of stakeholder enablement.
• Confidence with data analysis and operational metrics to support decision‑making and continuous improvement.
• Familiarity with human data operations, product or data operations, participant recruitment, or managing global crowdsourcing/gig‑economy platforms.
• Experience supporting AI/ML lifecycle projects, such as data labelling, annotation, or domain‑specific task curation.
• Understanding of Prolific’s platform and its role in delivering high‑quality human data for AI research.

Why Prolific is a great place to work

Prolific connects researchers and companies with a global pool of participants, enabling the collection of high‑quality, ethically sourced human behavioural data that underpins more accurate, nuanced, and aligned AI systems. Working here places you at the forefront of AI innovation, offering access to a unique human data platform and opportunities for groundbreaking research.

• Competitive salary
• Comprehensive benefits
• Remote‑working flexibility
• Impactful, mission‑driven culture
• Access to a unique human data platform
• Opportunities to contribute to next‑generation AI research