Senior HR Operations Specialist

About Rosendin

Rosendin is a proven industry leader with over 100 years of experience, offering meaningful career growth, a true sense of ownership, and an employee‑owned culture. As one of the largest employee‑owned electrical contractors in the United States, shareholders benefit from the company’s rapid growth and success. The organization is built on integrity, embraces diversity, and empowers people to do their best.

Role Overview

The HR Operations Senior Specialist owns the programs, governance structures, and reporting infrastructure that make HR Ops scalable and credible. This builder‑type role requires strong program‑management skills, analytical ability, and a process‑first mindset focused on operational efficiency and effectiveness.

Responsibilities

Program Management & Employee Experience

• Own and continuously improve key HR programs including new‑hire experience, leave management, internal mobility, off‑boarding, and field employee support.
• Partner with HR Ops Specialists and Admins to identify experience gaps and build consistent solutions across the organization.
• Support L&D program enhancements, including ROOT program facilitation and training design; identify patterns and recommend improvements to the HR Ops Manager.
• Identify opportunities and recommend solutions to improve payroll processes, benefits programs, and HR service delivery in partnership with the HR Ops Manager and leads.
• Lead and mentor junior HR Ops roles (e.g., HR Ops Specialist, HR Ops Admin) to foster continual improvement and effectiveness.
• Create, administer, and continuously improve core training for HR Ops policies, procedures, and systems/tools.

Compliance Programs & Governance

• Own and continuously improve compliance programs, including state‑specific compliance calendars, ACA eligibility tracking, and HR data‑governance standards.
• Lead process‑standardization efforts: establish documentation frameworks, conduct regular reviews, and flag deviations from documented procedures.
• Standardize all HR Ops workflows for HR programs; collaborate with Centers of Excellence to recommend compliance and efficiency improvements.
• Identify and recommend policy improvements that support process standardization.
• Drive continuous improvement through structured quarterly reviews and surface findings to the HR Ops Manager.
• Maintain and improve the HR intranet, ensuring self‑service content, forms, and policies are current and accessible.

Contingent Workforce & Vendor Governance

• Own the contingent workforce program, including contract tracking, vendor relationships, program audits, and escalation management.
• Manage HR vendor contracts: track renewal dates, monitor performance, and escalate service issues with recommended solutions.

Reporting & Analytics

• Build and maintain the HR Ops metrics dashboard; analyze metrics and distribute operational reporting.
• Produce headcount reporting, regulatory filing support, and ad‑hoc reporting requests.
• Track, analyze, and report on key metrics such as ticket volumes, SLA adherence, audit findings, and program outcomes.

Requirements

• 4–6 years of HR operations experience with demonstrated program ownership or project‑management responsibility.
• Strong Workday HCM experience—reporting, data governance, and configuration familiarity preferred.
• Experience building or managing HR programs from design through steady‑state operation.
• Strong analytical and data skills; comfortable pulling, interpreting, and presenting HR data to multiple audiences.
• Knowledge of state and federal compliance requirements, particularly CA employment law, FMLA, ADA, and ACA.
• Strong process orientation—ability to build repeatable, scalable solutions.
• Excellent written communication skills; able to translate operational data into clear summaries for leadership.
• High degree of professional judgment; comfortable operating in ambiguous situations.
• Bachelor’s degree in Human Resources, Business, or a related field required; PHR/SPHR or equivalent experience a plus.

Preferred Qualifications

• Combination of education, training, and relevant experience that demonstrates readiness for senior‑level HR operations responsibilities.

Working Conditions

General work environment includes sitting for long periods, standing, walking, typing, carrying, pushing, and bending. Work is conducted primarily indoors with varying conditions such as fluorescent lighting and air conditioning. Noise level is usually low to medium but can be loud on job sites. The role complies with the ADA and applicable state law, providing reasonable accommodations as needed. Occasional lifting of up to 30 lb may be required.

Benefits

• Employee Stock Ownership Plan (ESOP)
• 401(k) plan
• Annual performance‑based bonus program
• 17 PTO days per year plus 10 paid holidays
• 3 days of paid sick leave each year
• 3 days of paid bereavement leave each year
• 3 days of paid jury duty
• Medical, dental, and vision insurance
• Bonding leave
• Term Life, AD&D, and voluntary life insurance
• Disability and income‑protection insurance
• Pre‑tax flexible spending accounts (health and dependent care)
• Charitable giving match through the Rosendin Foundation