Senior HPC Support Engineer, Compute and GPU - DGX Platform

NVIDIA has been transforming computer graphics, PC gaming, and accelerated computing for more than 25 years. It’s a unique legacy of innovation that’s fueled by great technology—and amazing people. Today, we’re tapping into the unlimited potential of AI to define the next era of computing. An era in which our GPU acts as the brains of computers, robots, and self-driving cars that can understand the world. Doing what’s never been done before takes vision, innovation, and the world’s best talent. As an NVIDIAN, you’ll be immersed in a diverse, supportive environment where everyone is inspired to do their best work.

About the role

We are seeking a motivated Senior HPC Support Engineer - Compute/GPU (DGX Platform) passionate about AI, GPU, networking, and datacenter technologies. In this role, you will provide comprehensive solutions for sophisticated installations, maintenance, or operations for a broad scope of AI hardware and software products. As a primary point of contact for our customers, you will assist them with technical questions, debugging, and resolving their issues while ensuring a high level of customer satisfaction. You will also interact regularly with Engineering, Marketing, and Support teams on technical issues.

Responsibilities

• Resolve sophisticated customer concerns and technical issues through meticulous research, reproduction, and problem-solving for customers installing our products and supporting systems using Linux Operating Systems (multi-distro).
• Rapidly debug and respond to user-reported issues via telephone, email, or conference calls on the DGX Platform (hardware and software) stack, including resolving customer issues during installation, operation, maintenance, or product application/interoperability with other vendors.
• Apply industry-standard AI tools to efficiently share debugging results, create internal/external knowledge base articles, and analyze customer issues to help develop, redefine, and document standard methodologies for internal teams (Support/R&D) for support process improvements.
• Participate in multi-functional team meetings and provide feedback to engineering and marketing regarding product requirements, customer experience, and support tools.

Requirements

• 5+ years of experience providing in-depth customer support and debugging for hardware and software products.
• Strong organizational skills and ability to prioritize/multi-task with limited supervision.
• Proven use of established AI technologies in day-to-day job responsibilities.
• Established knowledge of enterprise platform and systems engineering, including Linux triage, server knowledge, and the ability to resolve hardware and/or OS internal issues.
• Excellent verbal and written English skills.
• An academic degree from an accredited university or college in Networking, Computer Science/Engineering, or Electrical/IT (or equivalent experience).
• Intellectual curiosity, positive attitude, flexibility, analytical ability, self-motivation, and team orientation, including professional-level communication and interpersonal skills with a passion for problem-solving.

Skills

• Linux System Administration on an engineering and networking level, preferably focused on Red Hat Enterprise Linux and Ubuntu distributions.
• Deep understanding of at least two of the following: data centers, servers, distributed systems, virtualization, deep learning frameworks, containers/containerization (e.g., Docker, Kubernetes).
• Profound Linux knowledge and comfort working in various Linux environments, as well as with other operating systems like Microsoft Windows and VMware.
• Knowledge and working experience with InfiniBand, RDMA/RoCEv2, and GPU Technology (preferred).
• Clustering or HPC Data-Center technologies, including Upper Layer Protocols (e.g., MPI, NCCL).
• Shell scripting (Bash/Python).
• Ethernet and Distributed File System Storage technologies.
• Configuration and operational expertise with traditional network switches/routers and Open platforms.

Pay

Your base salary will be determined based on your location, experience, and the pay of employees in similar positions. The base salary range is $108,000 - $172,500 USD for Level 3, and $120,000 - $207,000 USD for Level 4. You will also be eligible for equity and benefits.