Senior Housing Specialist

About the Role

We are recruiting for a talented, detail-oriented, and customer service-focused Senior Housing Specialist based in Tukwila, WA. This position supports the Housing Choice Voucher Program and is ideal for someone who thrives in a fast-paced environment, enjoys working with diverse customers, and is committed to the highest standards in public service.

The ideal candidate will be resourceful, an effective communicator, flexible, a collaborative team member, and able to work effectively under pressure while maintaining a positive attitude.

Responsibilities

• Provide customer service to tenants and landlords; mediate concerns between landlords and tenants; monitor program compliance.
• Conduct annual and interim reviews by verifying household income, expenses, and deductions; calculate Housing Assistance Payments (HAP).
• Compose and verify moves and new admissions.
• Investigate and compose terminations.
• Research and determine retro rent agreements and fraud complaints.
• Generate and monitor monthly reports and scan and index documents.
• Calculate billings for portability and HAP contracts.
• Attend meetings and trainings as needed.
• Advise clients, landlords, and other housing employees on housing policies, procedures, and requirements.
• Audit case files for accurate, consistent application of program policies, procedures, and regulations; check accuracy of housing assistance payments.
• Conduct reviews of suspected program violations or fraud.
• Assist landlords and tenants to resolve financial and housing issues, negotiate rents, and recommend termination of services if necessary.
• Mediate claims between tenants and landlords.

Requirements

Required Qualifications:

• High School Diploma or GED AND extensive experience (5+ years) in Housing Choice Voucher (HCV) programs, public housing, or low-income housing.
• An equivalent combination of experience and education that provides the necessary knowledge, skills, and abilities to perform the essential functions of this position.

Required Knowledge, Skills, and Abilities:

• A collaborative team member who is also a strong leader with well-developed organizational and time management skills.
• Ability to develop effective working relationships with internal and external partners; works cooperatively, exchanges ideas, and addresses issues constructively.
• Effective and collaborative communication with individuals and organizations; applies strong written and oral communication techniques.
• Critical, creative, and reflective thinking skills to identify, analyze, evaluate, and implement solutions; ability to analyze data and resolve problems.
• Ability to provide exceptional customer service to a diverse population of internal and external stakeholders.
• Ability to work effectively under pressure in a fast-paced environment.
• Reliable and consistently dependable.
• Adaptability to changing business needs, conditions, and work responsibilities with a positive attitude.
• Ability to work effectively and positively with individuals of diverse cultural and socioeconomic backgrounds.
• Proficiency in MS Office applications (Word, Excel, Outlook) and the internet; ability to learn and use agency software (Yardi, Tenmast, OnBase, Adobe, DocuSign).

Special Requirements:

• Consent to and pass required assessments.
• Final candidates may be required to complete a criminal background check in accordance with applicable law.

Pay

The starting rate of pay for this position is $40.76 per hour, with a full salary range of $40.76 - $55.02 hourly.

Benefits

• Comprehensive health care benefits package for you and your dependents, including medical, dental, and vision insurance.
• Life and long-term disability insurance plans.
• Paid vacation, sick, and personal leave.
• Tuition reimbursement.
• Retirement benefits.

Schedule

After an initial 6-month onboarding period, this role may have the opportunity to work remotely up to 60% in accordance with KCHA's flexible work arrangements. Remote work conditions will be reviewed regularly based on business and program needs. The ability to report to the Central Office in Tukwila will be required.

Work Environment

This role requires the ability to meet physical requirements, including occasional exertion of up to 25 pounds of force. Work frequently involves sitting, speaking, hearing, using hands, reaching, and repetitive motions, with occasional standing, walking, stooping, kneeling, or crouching. The work environment is generally a moderately noisy office setting, with occasional exposure to moving mechanical parts, wet or humid conditions, and outdoor weather.