Senior Hostess

About the Role

Answer phones, take dining reservations, and enter diner information into the reservation system. Maintain the wait list and quote accurate wait times. Make appropriate seating decisions using the station rotation chart. Organize seating for large and special needs groups.

Responsibilities

• Greet guests and determine the number in their party.
• Seat guests by finding a clean, available table; pulling out chairs; placing clean/current menus in front of guests.
• Guide guests through the dining rooms and provide any needed assistance.
• Ensure place settings are appropriate and each guest has a napkin, clean silverware, and any other standard place-setting items.
• Maintain cleanliness of work areas throughout the day.
• Monitor dining rooms for seating availability, service, and safety.
• Communicate with guests and other employees to meet guest needs and ensure staff is working together as a team.
• Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating employees; serve as a role model.
• Follow all company and safety policies and procedures; report accidents, injuries, and unsafe work conditions to management; complete safety training and certifications.
• Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
• Welcome and acknowledge all guests according to company standards.
• Speak with others using clear and professional language, and answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others, support the team to reach common goals, and listen and respond appropriately to concerns.
• Ensure adherence to quality expectations and standards.
• Stand, sit, or walk for extended periods of time.
• Move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.
• Perform other reasonable job duties as requested by supervisors.

Requirements

• High school diploma or G.E.D. equivalent.
• At least 1 year of related work experience.

About the Employer

At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers who appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic, and memorable service along with experiences that inspire guests to savour the good life.

Le Méridien is part of Marriott International, a portfolio of brands dedicated to being an equal opportunity employer. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.