Senior Healthcare Business Banking Relationship Manager
Job ID: R238998 | Location: Charleston, South Carolina | Workplace: In-office | Visa sponsorship: Not provided
About the role
As a Senior Relationship Manager within PNC's Healthcare Banking organization, you will coordinate relationship management activities with new and existing clients in a book of business to grow sales, revenue, and market share. The role typically works with clients with moderate levels of risk and complexity of needs, under a moderate degree of supervision. PNC fosters a supportive, inclusive workplace culture where employees feel respected, valued, and have an opportunity to contribute to the company's success.
Responsibilities
- Acquire, expand, and retain client relationships to generate revenue and deepen share of wallet
- Focus on client opportunities by providing ideas and insights based on an understanding of the client's needs and financial well-being
- Increase client engagement and loyalty
- Build an effective network of internal and external relationships (community or industry) to actively acquire new clients and/or expand existing clients and enhance the client experience
- Bring the entire bank to the client by presenting the full range of PNC's products and services
- Leverage reporting and sales tools to proactively identify and successfully convert sales opportunities
- Through discovery conversations, identify and implement client solutions; collaborate with internal business partners as appropriate
- Effectively execute contact management strategy through utilization of available tools and resources
- Regularly meet with internal business partners to communicate and review business results and pipeline management
Qualifications
Work experience
Roles at this level typically require a university/college degree with 5+ years of industry-relevant experience. Specific certifications are often required. In lieu of a degree, a comparable combination of education, job-specific certification(s), and experience (including military service) may be considered.
Education
Bachelor's degree
Certifications & licenses
No required certifications or licenses
Skills
- Book of Business
- Client Relationship Building
- Credit Processes
- Credit Products
- Customer Engagement
- Decision Making
- Financial Analysis
- Identifying Sales Opportunities
Competencies
- Client Relationship Management
- Customer Experience Management
- Customer Retention
- Decision Making and Critical Thinking
- Effective Communications
- Interpersonal Relationships
- Knowledge of Customers
- Selling
- Understanding Customer Needs
Benefits
PNC offers a comprehensive range of benefits for eligible full-time employees:
- Medical/prescription drug coverage (with Health Savings Account feature), dental and vision options
- Employee and spouse/child life insurance
- Short and long-term disability protection
- 401(k) with PNC match, pension and stock purchase plans
- Dependent care reimbursement account
- Back-up child/elder care
- Adoption, surrogacy, and doula reimbursement
- Educational assistance, including select programs fully paid
- Robust wellness program with financial incentives
Paid time off (depending on eligibility):
- Maternity and/or parental leave
- Up to 11 paid holidays each year
- 9 occasional absence days each year (unless otherwise required by law)
- Between 15 to 25 vacation days each year, depending on career level
- Years of service recognition
For more details, including benefits for part-time employees, visit pncthrive.com.