Senior Healthcare Broker- Risk Management

Headquartered in New York City and founded in 2007, EPIC Insurance Brokers & Consultants has over 4,000 employees nationwide. With locations across the U.S., our local market knowledge and industry expertise support clients' regional and global needs. Our core values are: Owner mindset, Inspire trust, Think big, and Drive results.

This role will be hybrid with an in-office requirement 3x a week. We are open to hiring out of any of our EPIC offices, including San Francisco, New York, Atlanta, and Boston.

About the role

This position includes working closely with Global Client Executives, primarily focusing on client relations and service delivery to healthcare clients and new business prospects. It also includes developing and mentoring less experienced healthcare casualty colleagues who support the senior healthcare broker on their book of business. Healthcare Professional Liability experience is required.

Responsibilities

• Assist in all phases of client relationship management and retention strategies focusing on service and delivery of EPIC resources.
• Work closely with the Casualty account team members and the Global Client Executive to service clients, including:
  • Create and submit renewal specifications to the marketplace
  • Negotiate policy terms, conditions, and premiums
  • Present marketing results to clients
  • Review quotes, binders, policies, and endorsements for accuracy and transmit to clients
• Coordinate London/Bermuda placements with wholesale partners.
• Develop productive business relationships with key insurance underwriters.
• Keep clients abreast of marketplace developments and innovations.
• Implement and maintain a quality service plan in all areas of client deliverables.
• Support and grow ongoing client relationships.
• Oversee the creation of certificates of insurance and auto-identification cards.
• Request invoices, ensure timely payment and remittance.
• Review contracts and insurance requirements for clients and identify gaps in coverage, suitability, and errors.
• Assist with special projects and client requests.
• Coordinate the production of renewal strategy, renewal presentation, and stewardship reports.
• Assist Producers and Global Client Executives with prospect opportunities, including preparation of capabilities presentations, written RFP responses, and oral presentations.
• Understand and deploy Risk Consulting Services (Claims, Loss Control & Analytics).
• Service clients’ daily account needs.
• Perform other duties as assigned by the company.
• Contribute to the growth and development of the National Risk Management Healthcare Practice.
• Attend various insurance industry events (ASHRM, IMAC, HCIC) as requested.
• Assist in the training/supervision of junior staff.
• Up to 10% travel may be required.

Requirements

• Comprehensive and technical understanding of healthcare professional liability coverage. Additional healthcare casualty coverages (Workers’ compensation, automobility liability, foreign liability, etc.) viewed positively.
• Superior organizational skills and close attention to detail.
• Strong problem-solving skills and a sense of urgency.
• Results-oriented with a substantial client service focus.
• Excellent written, verbal, and interpersonal communication skills with the ability to foster relationships with colleagues, clients, and insurance carrier underwriting/processing departments.
• Strong quantitative and analytical skills.
• Ability to work independently and consistently meet deadlines.
• Ability to prioritize and manage multiple projects/assignments and communicate with team members across various offices.
• Desire to work in a collaborative, team-oriented environment.
• Ability to translate insurance terms into easy-to-understand explanations for clients.
• Strong negotiation and presentation skills.
• Bachelor’s Degree.
• Minimum of 5 years of professional liability broking experience.
• Proficiency in Microsoft Office Software (Word, Excel, PowerPoint, and Outlook).
• Active Property & Casualty Broker License, with the ability to maintain required licensing through continuing education.
• Valid driver’s license.
• Additional related designations and experience with captives will be viewed positively.

Physical Demands

The physical demands described are representative of those required to successfully perform the essential functions of this role. Reasonable accommodation may be made to enable individuals with disabilities to perform these functions.

• Regularly required to sit, stand, and move about; use hands to handle or operate objects; reach with hands and arms; and communicate effectively (talk and hear).
• Specific vision abilities include close vision and the ability to adjust focus.
• Ability to travel independently to client sites, which may include occasional air travel.

Work Environment

The work environment characteristics described are representative of those encountered while performing the essential functions of this role. Reasonable accommodation may be made to enable individuals with disabilities to perform these functions.

• The noise level in the work environment is typically moderate, with minimal exposure to physical risk.

Pay

The national average salary for this role is $150,000 to $175,000 in base pay, exclusive of any bonuses or benefits. The base pay offered will be determined based on experience, skills, training, certifications, internal equity, and market data.

Benefits

• Generous Paid Time Off:
  • Managed PTO for salaried/exempt employees (personal time off without accruals or caps).
  • 22 PTO days starting out for hourly/non-exempt employees.
  • 12 company-observed paid holidays.
  • 4 early-close days.
• Generous leave time options:
  • Paid parental leave.
  • Pregnancy disability and bonding leave.
  • Organ donor/bone marrow donor leave.
• Generous employee referral bonus program of $1,500 per hired referral.
• Employee recognition programs for demonstrating EPIC’s values, plus additional awards and programs (including trips).
• Employee Resource Groups: Women’s Coalition, EPIC Veterans Group.
• Professional growth & development:
  • Mentorship Program.
  • Tuition Reimbursement Program.
  • Leadership Development.
• Unique benefits such as Pet Insurance, Identity Theft & Fraud Protection Coverage, Legal Planning, Family Planning, and Menopause & Midlife Support.
• Additional benefits include:
  • 401(k) matching.
  • Medical, dental, and vision insurance.
  • Wellness & employee assistance programs.

EPIC fosters a 50/50 culture between producers and the rest of the business, supporting collaboration, teamwork, and an inclusive work environment.