Senior Hardware Deployment Specialist

Job Description

• Serve as primary technical contact for hardware projects, including advanced troubleshooting with bus OEMs
• Maintain and enforce internal guidelines for software build best practices
• Provide guidance for next-gen hardware and software development based on real-world implementation experience
• Engage and manage the contributions of other internal departments to continuous improvement plans
• Support new hardware product launches by developing deployment procedures, creating technical deployment documentation (for internal and external project use)
• Engage Development as required to ensure that new functionality, products, and/or technology are properly suited for efficient deployments and suited for customer environments
• E.g. participate in project launch committees
• Create services quotes for the CS Director and Sales; revise, proofread and approve SOWs; compose custom SOWs if required
• Create, revise, proofread, and approve parts lists for quotes

Responsibilities

• Work closely with customers, project managers, and fellow team members to ensure that our solution is delivered and operational in the most efficient and effective manner possible
• Analyze and document customer business requirements and understand their business processes
• Install, configure, test, and support TripSpark's in-vehicle software applications in multiple environments
• Configure, test, and support TripSpark’s hardware solutions for in-vehicle and wayside use
• Communicate software and project status to internal and external stakeholders
• Work under minimal supervision and balance multiple projects effectively and efficiently while meeting stringent timelines and changing priorities
• Be able to strategically resolve problems using strong problem-solving skills and be able to think critically and analytically
• Create training content and deliver training to customers' end users and subject matter experts
• Aid customer activities and track customer issues to ensure they are resolved in a timely manner
• Support a philosophy of continuous improvement by building and updating implementation templates and project artifacts that are critical to the deployment team
• Provide cross-training to internal staff to ensure basic hardware solution support skills are maintained
• Support onboarding of new hires on in-vehicle MDT software, middleware, hardware, and deployment procedures
• Absolutely always ensure resource coverage on assigned projects to keep projects moving forward and to handle unanticipated technical support – this includes during holiday and vacation periods
• Exhibit high attention to detail
• Intermediate understanding of networks and network security as well as terminologies
• Manage/support 3rd party installers and perform in-vehicle audits

Qualifications

• 2+ years of demonstrated experience in the installation, maintenance, diagnosis, and repair of automotive in vehicle electronics and/or electrical systems
• Previous experience testing, analysis, and troubleshooting of complex electronic systems and ability to use analyzers, meters, other test equipment is required
• Ability to read and understand mechanical drawings and perform measurements and calculations will be used daily
• Must be able to travel up to 50% and be available for non-scheduled emergency calls outside of assigned work hours
• Experience supporting system configuration and system integration documentation
• Experience with customer facing consultation and communications
• Experience managing and supervising other team members
• Experience resolving software, hardware, and configuration issues