Senior Hardware Customer Quality Engineer

About the role

NVIDIA is seeking a Hardware Customer Quality Engineer to support customer quality assurance activities. The position is located in Santa Clara, California.

Responsibilities

• Participate/lead conference calls and F2F meetings with Customers related to quality
• Track Customer quality metrics with regular reporting to the customer and internal management
• Cook up and participate in Customer audits for NVIDIA HQ and contract manufacturers
• In crisis/customer critical issue situations, quickly assimilate technical details to understand the critical elements of the issue and provide direction to the working team
• Comprehend the significance of results from various technical activities and formulate responses to customers
• Interface with Customers, Integrators and Partners onsite at their location to support problem solving and issue resolution as needed
• Craft customer presentations covering statuses of root cause, risk assessments, corrective actions, preventative actions and recovery plans for complaints
• Work cross functionally among internal organizations, coordinating activities to assess product risk, drive problem solving and achieve continuous improvement, increasing customer satisfaction

Requirements

• BS or MS degree from a leading university in electrical engineering, quality, or related technical discipline (or equivalent experience)
• 8+ years of experience in electronics customer quality role
• Customer interface experience critical
• Quickly comprehend technical details relevant to understanding customer complaints
• Excellent proficiency with 8D problem solving tools/methods
• Excellent written and oral communication skills
• Interpersonal skills, with a logical approach to problem solving, good time management, and task prioritization skills
• Dedicated and able to work with minimum supervision
• Strong leadership skills with experience coordinating teams with multiple disciplines
• Proficient using MS Office software tools, data analytical tools, and email communications

Qualifications

• Background of semiconductor manufacturing processes such as Si fab, Package assembly and Final test
• Knowledge of electronics reliability standards at the component, board, or system level
• Knowledge of server system hardware and software design, development, architecture, or testing
• Proven history of developing close working relationships with customer quality teams and using structured problem solving to find solutions to their issues

Skills

• Proven track record of delivering high-quality products and services
• Ability to manage multiple projects simultaneously
• Strong analytical and problem-solving skills
• Effective communication and interpersonal skills

Benefits

Widely considered to be one of the technology world's most desirable employers, NVIDIA offers a comprehensive benefits package including highly competitive salaries, equity, and more.

Pay

Base salary range: $168,000 - $258,750 for Level 4, and $200,000 - $322,000 for Level 5.

Schedule

Applications for this job will be accepted at least until June 18, 2026.