Senior Global Public Relations Manager

About the role

We are looking for a Senior Manager, Public Relations to lead global PR strategy and execution for ShipStation Global. This is a hands-on role for a seasoned communications professional who can think strategically, build and maintain strong media relationships, and drive day-to-day program execution. You will work closely with executive spokespeople, external agencies, and cross-functional teams to tell compelling stories across North America and Europe.

What will you be doing?

• Develop and execute global PR strategies for ShipStation Global across North America and Europe.
• Cultivate and maintain relationships with key journalists, media outlets, and influencers to secure coverage and build brand visibility.
• Draft and edit press releases, bylines, media statements, and other external communications that clearly convey key messages.
• Manage relationships with external PR agencies and own the agency budget, ensuring effective allocation, seamless execution, and clear accountability.
• Cook up and schedule media opportunities for executive spokespeople, including interviews, press briefings, and speaking engagements.
• Develop briefing materials and spokesperson prep to support media interactions.
• Support customer and partner storytelling, including coordinating announcements and contributing to case study development.
• Monitor media coverage and industry trends to identify opportunities and flag risks, sharing timely insights with leadership.
• Track, analyze, and report on PR performance metrics, with recommendations for continuous improvement.
• Collaborate with marketing, product, legal, and executive teams to align PR with broader business goals.
• Proactively identify and pursue speaking engagements, award nominations, and other visibility opportunities.
• Support crisis communications efforts as needed, ensuring timely and effective responses.

What are we looking for?

• 5-7 years of experience in public relations, media relations, or corporate communications.
• Bachelor’s degree in Public Relations, Communications, Journalism, Marketing, or a related field — or equivalent experience.
• Proven track record of developing and executing PR strategies across multiple markets.
• Strong relationships with journalists and influencers in the retail, e-commerce, technology, or logistics space.
• Excellent writing, editing, and verbal communication skills.
• Experience managing external PR agencies and agency budgets.
• Strong project and time management skills with high attention to detail.
• Ability to work independently and collaboratively across teams.

What will make you stand out?

• Experience in a B2B SaaS, software, or logistics organization.
• Proficiency in media management tools such as Muck Rack, Roxhill, Cision, or Meltwater.
• Experience running PR campaigns across the US and continental Europe.
• Strong analytical skills with the ability to interpret PR performance data and translate it into strategy.
• Proactive, solution-oriented mindset with a track record of making things happen.

The Tech

• Google Suite
• PR monitoring and media database tools (e.g., Muck Rack, Cision, Meltwater)
• Project management tools such as Jira
• Media outreach platforms and social listening tools

What do we offer?

• Hybrid work schedule
• Flex Time Off policy
• 12 paid holidays for US employees
• 401k employer matching program
• Annual merit reviews
• Company events
• Atrractive office space in Austin, Texas
• Weekly catered lunches
• Health and wellness benefits
• Fitness center in the office
• Mental health sessions
• Gym discounts
• Education reimbursement
• Employee referral program
• Inclusive, casual, and upbeat work environment

Additional Position Duties:

• Sit for prolonged periods of time
• Utilize wrist and hands for a prolonged period of time
• Walk short distances
• Stand for short periods
• Speaking and conversing with others
• Lift up to 25lbs without assistance up to chest height

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