Senior General Manager - Luxury High Rise

Responsibilities

• Ensure the residential community maintains the highest standards of excellence.
• Oversee the general day to day operations of our luxury residential building.
• Develop policies, procedures, and regulations to effectively manage the property including construction work, tenant alteration process and certificate of insurance requirements.
• Lead and inspire a team of dedicated professionals, fostering a positive work environment that encourages growth, innovation, and teamwork.
• Provide guidance and support, ensuring everyone is aligned with the vision of delivering exceptional resident service.
• Build and maintain strong relationships with residents, actively listening to their needs and concerns.
• Serve as a trusted point of contact, promptly addressing inquiries, resolving issues, and anticipating their needs to enhance their living experience.
• Makes introductory calls to all future residents prior to move-in and initiates face-to-face meetings with new residents to assure quality control and confirm satisfaction with service that was provided.
• Interface with our CX team to ensure compliance with brand strategy and service initiatives.
• Ensure efficient and courteous response to all resident requests.
• Handles all resident complaints expeditiously, diplomatically and professionally. Provides resolution to resident problems and on-going resident relations.
• Maintain accurate files for all site administration, including: lease files, operational procedure files, work-order files, etc.
• Prepare and process appropriate written communications, i.e., memos, letters, insurance incident reports, etc.
• Analyze financial statements utilizing knowledge and innovation to improve financial performance.
• Develop and manage annual operating budgets, capital plans and programs to address critical needs as well as innovate enhancements to serve the asset and ownership groups.

Qualifications

• 5 + years of proven successful experience in a leadership role in the property management industry, overseeing 500 plus units.
• A results-oriented leader who demonstrates genuine care and concern for your team, vendors, and residents.
• A financial guru who is familiar with reading and writing budgets along with creating and analyzing variance reports.
• A comprehensive understanding of all facets of Accounts Payable and Accounts Receivables.
• Ambitious and committed to the mission of exceeding expectations and providing exceptional service to strengthen real estate value.
• A technology enthusiast proficient in leveraging technology tools and platforms including Microsoft Office, calendar management, our internal applicant database software (Yardi) and social media seamlessly.
• Exceptional communication and interpersonal skills, enabling you to build rapport with ease among our team, residents and vendors.
• The ability to multitask and remain composed in a fast-paced environment.
• The ability to execute on whatever task is thrown your way with a combination of hard work, grit, and perseverance.
• The ability to do the right thing - always, in all ways, even when no one's watching.
• The ability to champion belonging, empowering people to be their best selves at work and at home.