Senior General Manager

About the role

Oversee end-to-end performance of financial services operations, leading branch execution while driving growth in personal loans, retail financing, and insurance products. Own the P&L, set and implement strategic plans, and optimize processes to improve customer stability and sustainable growth.

Responsibilities

• Manage branch performance and operational execution
• Develop growth strategies for lending, retail financing, and insurance offerings
• Ensure compliance with applicable financial regulations and internal policies
• Lead process improvements to enhance customer outcomes and efficiency
• Mentor, coach, and lead a diverse team; foster an inclusive culture
• Strengthen community relationships and support market expansion initiatives
• Collaborate with senior leadership on long-term business strategy

Qualifications

• Strong financial leadership with P&L ownership
• Proven ability to drive growth in consumer financial products
• Deep understanding of regulatory compliance in financial services
• Effective people leadership, coaching, and inclusive team culture-building
• Strategic planning and operational optimization skills
• Excellent communication and stakeholder/community engagement