Senior GenAI / AI Automation Engineer - NC

Job #: 3053564 | Client: Financial Services Team | Location: Charlotte, NC | Contract Length: 18 Months (Potential Extension and/or Conversion)

About the role

This Software Engineer 4 role supports enterprise-wide Generative AI initiatives for Commercial Banking and Corporate & Investment Banking. The team is focused on building intelligent automation solutions that leverage AI agents, machine learning models, and Retrieval-Augmented Generation (RAG) architectures to automate operational processes and customer requests. The engineer will design, build, and optimize AI-powered platforms that replace manual operational workflows through agent orchestration, document processing, business rule validation, API integration, and intelligent workflow automation. The ideal candidate must possess strong hands-on implementation experience and be able to clearly articulate technical decisions, architecture choices, and business outcomes from prior AI projects.

Responsibilities

• Design and develop LLM-powered applications, AI agents, and intelligent automation solutions.
• Build agent orchestration workflows using LangGraph, LangChain, Python, and modern AI frameworks.
• Develop and optimize RAG architectures supporting enterprise use cases.
• Implement Document AI and Intelligent Document Processing solutions including OCR, parsing, extraction, validation, and classification.
• Design and build agent-driven workflows that automate business processes and customer requests.
• Develop integrations through REST APIs and microservices.
• Support AI model selection, implementation, tuning, testing, and operational deployment.
• Collaborate with business stakeholders to identify automation opportunities and improve operational efficiency.
• Design scalable cloud-native AI solutions operating within highly containerized environments.
• Participate in architecture reviews, governance discussions, and AI control framework implementation.
• Troubleshoot production issues and continuously improve platform reliability and performance.
• Document technical designs, implementation approaches, and operational support procedures.

Requirements

• 3+ years of hands-on experience with Generative AI, Machine Learning, AI Agents, or Intelligent Automation solutions.
• Strong development experience with Python, LangGraph, LangChain, Google ADK, and agent-based architectures.
• Experience building RAG (Retrieval-Augmented Generation) solutions, AI agents, and LLM-powered applications.
• Strong experience implementing Document AI / Intelligent Document Processing (IDP) solutions including OCR, data extraction, PDF parsing, semantic matching, confidence scoring, and workflow automation.
• Experience developing enterprise-grade AI solutions utilizing APIs, microservices, cloud-native architectures, and containerized environments.

Skills

• Experience with MongoDB, Kafka, and event-driven architectures (pluses).
• Experience supporting highly regulated environments with AI governance requirements.
• Cloud-native deployment and containerization experience.
• Financial services experience (valuable but not required).
• Experience automating operational workflows and customer service processes.

Benefits

• Medical, dental, vision, life, disability, and other insurance plans (optional layer of financial protection).
• ESPP (employee stock purchase program).
• 401K program with company match after 12 months of tenure.
• HSA (Health Savings Account on the HDHP plan).
• SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions.
• Corporate discount savings program and other discounts.
• On-demand training program, access to certification prep and library of technical and leadership courses/books/seminars after 6+ months tenure.
• Certification discounts and perks to associations including CompTIA and IIBA.
• Dedicated customer service team for consultants and certified Career Coach.

Pay

$69 - $74/hour (OT40)