Senior Functional Analyst

We need to output HTML fragment with sections for headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Use

for each heading only if content exists. Must not repeat job title. Must not include Job ID etc. Must preserve all substantive info, no boilerplate. Remove cookie/navigation/legal/EEO etc. Must not create sections with filler like "commensurate with experience". Must only include sections where posting has real specific content. We need to parse the posting. Content: - Intro: "Are you looking for your next challenge? Are you ready to work with a performance-based small company? At Zantech, we are a dynamic Woman Owned Small Business focused on providing complex, mission-focused solutions with a proven track record of outstanding customer performance and high employee satisfaction. We would love to talk with you regarding the next step in your career. Come join our team! Zantech is looking for a talented Senior Functional Analyst to contribute to the success of our upcoming Technical Infrastructure and Platform Support project for a Remote role based out of Arlington, VA." That's about the role/company. Could be "About the role" or "About the company". We'll use "About the role". It includes description. - Then description of role: "The Senior Functional Analyst will play a crucial role in providing: Defense Business Systems (DBS) Life Cycle Management, Acquisition, Sustainment, Maintenance and Technical SupportFunctional Analyst Support The Senior Functional Analyst supports the DLA Disposition Integration Web (DIW) Program by leading incident and service-management, owning tickets end-to-end in ServiceNow (Incident, Change Management, and Configuration/Release Management) from intake through customer closure, and applying solution engineering and code-level awareness to resolve complex, escalated issues. This role also mentors the Mid-Level Functional Analyst, helps triage and prioritize the current ticket backlog, and translates business and mission requirements into testable functional specifications across the DIW application suite (RTD Web, RTD Mobile Photo App, Compliance Suite, ETID, and related systems). Impact: Provides senior-level ownership that drives down the open ticket backlog quickly while keeping DIW releases on schedule and mission-ready for DLA Disposition Services." That's responsibilities. - Then "Responsibilities Include, But Will Not Be Limited To" list of bullet-like sentences. We need to extract those as

• . List items: - Own assigned incidents end-to-end in ServiceNow: receive and log the ticket, research and troubleshoot, document findings, propose a resolution, coordinate with the tech team to implement it, test the fix, support deployment, and follow up with the customer to confirm resolution and close the ticket - Manage tickets across ServiceNow's Incident, Change Management, and Configuration/Release Management modules - Lead investigation and solution engineering on complex or escalated tickets, applying awareness of the underlying application code and logic - Help triage and prioritize the existing ticket backlog and drive measurable reduction in open tickets - Mentor and provide technical direction to the Mid-Level Functional Analyst on ticket investigations and tasks - Analyze user needs to determine functional and cross-functional requirements; perform functional allocation and identify resources required for each task - Participate in WBS/POA&M development and execution; meet or exceed assigned completion dates unless a deviation is approved by the DLA Government project manager - Perform initial component/module testing and implementation, upgrade and enhancement testing, and capacity, interface, and site expansion testing prior to go-live - Perform performance, regression, stress, and integration testing; document and report results as required by the PMO - Develop Test Plans based on the test environment, mapped to government-approved Functional Specifications, covering positive and negative conditions, error handling, and performance stress testing - Assist the Government in updating and maintaining Functional Specifications (FS) using Agency documentation templates and standard naming conventions - Assist the Government PMO with Configuration Management: planning, documenting, implementing, executing, and monitoring CM processes, and support Configuration Control Boards (CCBs) - Gather functional, technical, and interface requirements and ensure requirement changes are reflected in final design documentation - Support cost estimating processes by verifying and analyzing customer requirement requests - Recommend application performance improvements - Coordinate with system/database administrators to resolve production and sustainment operational issues; respond to production issues and assist in initiating recovery or restart of services That's responsibilities. - Then "Required Experience Or Knowledge Of The Following Technologies/functions" list. We need to separate into sections: Requirements, Qualifications, Skills, Benefits, Pay, Schedule. The posting includes: "Required Experience Or Knowledge Of The Following Technologies/functions 8+ years of relevant functional/business analysis and IT service management experience, including incident/problem management and solution engineering." Then "Skills Required:" list. Then "Required Education/Certifications" with Education Required: Bachelor's degree (BA/BS) with 8+ years of relevant experience; Education Preferred: Bachelor's degree in Business Administration, Information Systems, or a related field; ITIL 4 Foundation or higher; ServiceNow Certified System Administrator (CSA); CBAP (Certified Business Analysis Professional); Certifications Required: None specified; Certifications Preferred: (list? Actually they wrote "Certifications Preferred:" then blank? It says "Certifications Preferred:" then line break then "Required Security Clearance US Citizenship and the ability to obtain and maintain an active Secret or higher clearance, per contract requirements." Then later: "Zantech offers competitive compensation, strong benefits, and a vacation package, as well as a fast-paced and exciting work environment." Thus we have Benefits: competitive compensation, strong benefits, vacation package, fast-paced exciting work environment. Also maybe "competitive compensation" could be Pay but they didn't give numbers. According to rule: do NOT create Pay/Schedule/Benefits sections unless posting actually states them. They state "competitive compensation, strong benefits, and a vacation package". That's benefits and compensation but not specific numbers. The rule says: never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. "competitive compensation" is vague but it's stated. Is that considered filler? It's not a specific number but it's a statement. The rule says "never create Pay/Schedule/Benefits sections unless the posting actually states them." It does state competitive compensation, strong benefits, vacation package. So we can include Benefits section with those details. Pay section maybe not because they didn't give specific pay range. They said competitive compensation but not a number. Might be considered filler? The rule says avoid filler like "commensurate with experience", "not specified", "N/A", "varies", "TBD". "competitive compensation" is somewhat vague but not exactly those. I'd lean to include Benefits section that includes compensation, benefits, vacation package, work environment. Pay section maybe omit because no explicit salary. Schedule: they mention Remote role based out of Arlington, VA. That's location, not schedule. No schedule info like full-time, part-time, hours. So omit Schedule. Now we need sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits. We need to decide what goes where. "About the role": intro paragraph about company and role. "Responsibilities": the list we extracted. "Requirements": maybe the "Required Experience Or Knowledge Of The Following Technologies/functions" plus maybe education? But education could be Qualifications. Usually Requirements = experience/knowledge, Qualifications = education/certifications. We'll split. Thus: Requirements: 8+ years of relevant functional/business analysis and IT service management experience, including incident/problem management and solution engineering. Also maybe the list of required experience/knowledge? Actually that heading is "Required Experience Or Knowledge Of The Following Technologies/functions". Then they list 8+ years... That's it. So we can put that as a paragraph. Qualifications: Education Required: Bachelor's degree (BA/BS) with 8+ years of relevant experience; Education Preferred: Bachelor's degree in Business Administration, Information Systems, or a related field; ITIL 4 Foundation or higher; ServiceNow Certified System Administrator (CSA); CBAP (Certified Business Analysis Professional); Certifications Required: None specified; Certifications Preferred: (none listed?) Actually they wrote "Certifications Preferred:" then line break then "Required Security Clearance US Citizenship and the ability to obtain and maintain an active Secret or higher clearance, per contract requirements." So we can include Security Clearance as part of Qualifications. Thus Qualifications bullet list: Education Required, Education Preferred, Certifications Preferred (ITIL, CSA, CBAP), Certifications Required: None specified, Security Clearance: US Citizenship and ability to obtain/maintain active Secret or higher. Skills: The "Skills Required:" list. Let's extract skills list: - Ownership of the full incident/ticket lifecycle in ServiceNow: intake, research and troubleshooting, documentation, proposed resolution, coordination with the tech team, testing, deployment support, and customer follow-up/closure - ServiceNow ticket management across Incident, Change Management, and Configuration/Release Management modules - Root-cause investigation of user-reported functionality issues, with strong troubleshooting technique - Solution engineering, with working awareness of the underlying application/code logic to inform tech-team handoffs - Ability to triage and prioritize a backlog of open tickets and drive them to closure - Ability to lead and mentor a mid-level analyst on complex or escalated investigations - Work Breakdown Structure (WBS) / POA&M development, tracking, and on-time execution - Software testing: component/module, upgrade and enhancement, capacity, interface, performance, regression, stress, and integration testing - Test Plan development mapped to government-approved Functional Specifications, including positive/negative conditions and error handling - Functional Specifications (FS) documentation using Agency templates and standard naming conventions - Configuration Management support, including CM planning documentation and participation in Configuration Control Boards (CCBs) - Requirements gathering (functional, technical, interface) and design documentation traceability - Cost estimating support: verifying and analyzing customer requirement requests - Strong written and verbal communication with Government PMO stakeholders and end users Now Benefits: "Zantech offers competitive compensation, strong benefits, and a vacation package, as well as a fast-paced and exciting work environment." We can phrase as bullet list: competitive compensation, strong benefits, vacation package, fast-paced exciting work environment. Now we need to output HTML fragment with

  headings and

  or

  • . We must not include any extra text like explanations. Let's craft:

    About the role

    Are you looking for your next challenge? Are you ready to work with a performance-based small company? At Zantech, we are a dynamic Woman Owned Small Business focused on providing complex, mission-focused solutions with a proven track record of outstanding customer performance and high employee satisfaction. We would love to talk with you regarding the next step in your career. Come join our team! Zantech is looking for a talented Senior Functional Analyst to contribute to the success of our upcoming Technical Infrastructure and Platform Support project for a Remote role based out of Arlington, VA.

    Then responsibilities heading.

    Responsibilities

    • Own assigned incidents end-to-end in ServiceNow: receive and log the ticket, research and troubleshoot, document findings, propose a resolution, coordinate with the tech team to implement it, test the fix, support deployment, and follow up with the customer to confirm resolution and close the ticket
    • Manage tickets across ServiceNow's Incident, Change Management, and Configuration/Release Management modules
    • Lead investigation and solution engineering on complex or escalated tickets, applying awareness of the underlying application code and logic
    • Help triage and prioritize the existing ticket backlog and drive measurable reduction in open tickets
    • Mentor and provide technical direction to the Mid-Level Functional Analyst on ticket investigations and tasks
    • Analyze user needs to determine functional and cross-functional requirements; perform functional allocation and identify resources required for each task