Senior Full Stack Engineer (Realtime & Voice) Customer Experience Platform

About the role

This role will focus on building and scaling realtime voice experiences within a customer-facing platform, with a strong emphasis on reliability, latency, and seamless end-to-end execution. You will work across the stack to support partner integrations, enterprise-ready functionality, and the operational health of revenue-critical systems. The position will partner closely with product, infrastructure, and cross-functional engineering teams to deliver scalable capabilities in a fast-moving consumer technology environment.

Responsibilities

• Own the end-to-end voice channel, including telephony and CPaaS integrations
• Build product features across the full stack, from front end to infrastructure
• Design a multi-tenant system that efficiently serves many partners
• Implement safety and compliance features for enterprise partners
• Ensure the health of revenue-critical deployments through monitoring and incident response
• Develop platform capabilities for partner telephony configurations
• Elevate the engineering team through code and architecture reviews

Qualifications

• 6+ years of software engineering experience with ownership of production systems
• Hands-on experience with realtime systems such as voice applications and low-latency products
• Strong skills in modern front end development with React and TypeScript, plus backend experience in Scala and Python
• Experience with cloud infrastructure, including GCP or AWS
• Proficiency in designing and maintaining RESTful APIs, microservices, and event-driven systems
• Familiarity with AI coding tools and their effective use in development workflows
• Ability to solve complex problems and communicate effectively across teams

Benefits

• Unlimited PTO
• Travel stipend
• Access to co-working space and work-from-home stipend
• Generous parental leave policy
• Supportive entrepreneurial culture encouraging innovation
• Open communication with leadership
• Small teams with significant impact
• 100% employer-paid Medical, Dental, and Vision coverage
• Access to Disability and Life insurance
• Health Reimbursement Account and 401k plan options

Compensation

$135,000 – $160,000 annually

Location & schedule

Remote — US-based candidates only; no visa sponsorship available