Senior Front Desk Registration - Latham

This position is located at 1182 Troy Schenectady Road, Latham, NY.

About the role

The Senior Registration Associate is responsible for performing and overall coordination of clerical duties related to the efficient and service-oriented operation of a medical practice. Perform and coordinate front-end functions to ensure achievement of established revenue cycle metrics, consistent with excellence standards and practice workflows.

Responsibilities

• Ensure distribution of work throughout the team is sufficient to meet daily schedules.
• Display leadership qualities and manage daily staffing needs in coordination with office and float pool managers.
• Serve as a mentor and role model to all colleagues.
• Schedule patient appointments to maximize patient access.
• Handle all incoming calls and direct appropriately.
• Register patients, obtain necessary consent forms and patient demographic data.
• Collect co-pay at check-in or check-out when applicable, document monies collected, and generate patient receipts.
• Act as liaison between patients and clinical staff; monitor for delays and inform patients.
• Schedule all follow-up appointments at check-out, including ancillary and/or diagnostic tests.
• Obtain pre-authorizations for diagnostic testing for specialist office visits as assigned.
• Obtain referrals for specialist office visits.
• Consistently and accurately pass charges in accordance with office policies and procedures.
• Understand and perform parsing process on a daily basis to electronically file information into the Electronic Medical Record; parse accurately in compliance with expected standards.
• Maintain patient confidentiality and adhere to HIPAA regulations.
• Work cooperatively with all team members to ensure quality patient care at all times.
• Communicate respectfully and effectively with providers, clinical staff, colleagues, managers, and others.
• Cross-cover other areas as needed.

Requirements

• Strong leadership skills required.
• Associate’s degree preferred; High School Diploma or equivalent required.
• Demonstrated proficiency with Microsoft Office products and other computer applications.
• Demonstrated experience delivering successful customer service.
• Demonstrated experience handling multiple priorities in a deadline-driven environment.
• Ability to manage difficult customers respectfully and without confrontation.
• Previous medical office experience preferred.
• Ability to lift 25 lbs.

Pay

Pay Range: $18.50 - $23.90 per hour. Pay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location.

Schedule

Monday - Friday (Day Shift)

Benefits

• Strong orientation program.
• Generous tuition allowance and career development.