Senior Freight Forwarder

About the role

As a Senior Freight Forwarder at DSV, you will coordinate and manage the transportation of goods for clients, ensuring timely delivery and compliance with regulations. Your role involves overseeing the end-to-end logistics process, handling documentation, and providing exceptional customer service to clients.

Responsibilities

• Act as the primary point of contact for clients, understanding their shipping needs and requirements.
• Provide proactive communication and updates on shipment status, delays, and any issues that may arise.
• Coordinate all aspects of transportation, including booking cargo space, arranging pickups, and managing shipping schedules.
• Ensure efficient routing and optimization of freight movements to minimize costs and transit times.
• Prepare and manage shipping documents, including bills of lading, customs declarations, and export/import permits.
• Ensure compliance with international trade regulations and customs requirements.
• Liaise with carriers, airlines, and other transportation providers to negotiate rates, secure capacity, and resolve operational issues.
• Monitor carrier performance and service levels to ensure adherence to contractual agreements.
• Address and resolve any issues or disruptions in the transportation process, such as delays, damages, or customs clearance issues.
• Collaborate with internal and external stakeholders to find timely and effective solutions.
• Provide exceptional customer service by addressing client inquiries, concerns, and requests promptly and professionally.
• Anticipate and proactively resolve potential issues to maintain client satisfaction and loyalty.
• Identify and mitigate potential risks in the transportation process, such as regulatory compliance, security, and insurance coverage.
• Implement risk mitigation strategies and contingency plans as needed.
• Identify opportunities for process improvements and efficiency gains in freight forwarding operations.
• Implement best practices and standard operating procedures to enhance service quality and profitability.

Requirements

• A Bachelor's degree in business, logistics, or a related field is required for this position.
• Professional certifications in freight forwarding, such as from the International Air Transport Association (IATA) or the National Customs Brokers and Forwarders Association of America (NCBFAA), may be preferred.
• 3-5 years of experience in freight forwarding, logistics, or a related field.
• Experience managing a team and working with clients is preferred.

Skills

• Strong knowledge of international shipping regulations, INCO terms, and customs procedures.
• Excellent communication and interpersonal skills, with the ability to interact effectively with clients, carriers, and colleagues.
• Proficiency in logistics software and systems, such as freight management platforms and ERP systems.
• Detail-oriented with strong problem-solving and analytical skills.
• Knowledge of air freight logistics and customs regulations.
• Understanding of trade laws and regulations.
• Fluency in English is required; knowledge of additional languages is a plus.
• Proficiency in Microsoft Office Suite; experience with logistics software and systems is preferred.

About DSV

DSV is a global leader in transport and logistics, founded in Denmark in 1976. Today, we are the world's 3rd largest supplier of global solutions within transport and logistics, adding value to customers' entire supply chains by transporting, storing, packaging, re-packaging, processing, and clearing all types of goods. With offices in more than 80 countries, we ensure a steady supply of goods to production lines, outlets, stores, and consumers worldwide. Our reach is global, yet our presence is local and close to our customers.

With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs. We value inclusivity, embrace different cultures, and respect the dignity and rights of every individual. Performance is in our DNA, and we aim to shape the future of logistics through collaboration, accountability, and action.