Senior Fraud Response Engineer

Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is to build strong and diverse communities through innovative financial technology—and we do that by empowering our people to help create success for our customers.

What Makes Q2 Special?

• Celebrate employees through awards like our “Circle of Awesomeness” ceremony and day of employee celebration.
• Invest in growth and development via learning opportunities, mentorship programs, internal mobility, and leadership relationships.
• Foster trust and collaboration through fun events, such as our annual Dodgeball for Charity at Q2 Stadium in Austin.

About the Role

As a Senior Fraud Response Engineer, you will play a critical role in supporting the Fraud Response Team by developing, enhancing, and operationalizing fraud detection, investigation, and response capabilities across our digital banking platform. This position is ideal for someone passionate about fraud analytics, data-driven investigations, automation, and building scalable solutions that strengthen fraud prevention and response efforts.

You will partner closely with Product, Security, Engineering, and Customer Support teams to support complex fraud investigations, drive incident response activities, identify systemic vulnerabilities, and implement controls that reduce fraud risk. The role combines technical expertise, fraud intelligence, and problem-solving skills to deliver effective security tooling, insights, and processes that improve investigation efficiency, strengthen fraud defenses, and enhance the customer experience.

Responsibilities

• Participate in high-profile fraud investigations and lead technical remediation efforts with internal/external business partners.
• Design, develop, and maintain fraud detection, monitoring, and response capabilities across cloud environments (primarily AWS/Azure).
• Build, deploy, and optimize fraud prevention tools, controls, and automated workflows.
• Design and automate security solutions using Terraform, CloudFormation, Python, PowerShell, SQL, and other scripting languages.
• Leverage native AWS services and security tooling to enhance fraud detection, investigation capabilities, and overall platform protection.
• Collaborate with Security Architects to align fraud prevention and response capabilities with enterprise security architecture and risk management strategies.
• Partner with Security Operations (SOC/SIRT) and engineering teams to ensure appropriate alerting, monitoring, escalation, and operational support/handoffs for fraud-related events.
• Develop and implement automation to improve fraud investigations, data collection, alert triage, and response efficiency.
• Translate investigation findings into actionable improvements to systems, processes, controls, and customer protections.
• Support fraud governance and remediation initiatives by providing technical expertise, risk assessments, and implementation guidance.
• Identify opportunities for platform, process, and control enhancements that reduce fraud risk and improve the customer experience.
• Stay current on fraud trends, attack methodologies, emerging technologies, and industry best practices to continuously strengthen fraud prevention and response capabilities.
• Lead or participate in fraud response activities occurring outside normal business hours, including on-call support for significant fraud incidents when needed.

Requirements

• Bachelor’s degree in Computer Science, Cybersecurity, or a related field and a minimum of 12 years of related experience; an advanced degree with 8+ years of experience; or equivalent relevant work experience.
• Proven experience implementing security solutions in public clouds (AWS, Azure, and/or GCP).
• Expertise with Infrastructure as Code (IaC) technologies like Terraform and CloudFormation.
• Strong scripting and automation skills (Python, PowerShell, Bash, or Perl).
• Experience using GitLab/GitHub for CI/CD and version control.
• Ability to prioritize, manage multiple tasks, and work effectively in a high-paced environment.
• Excellent verbal and written communication skills for interacting across all levels of the organization.
• Self-starter mentality with a strong sense of accountability and attention to detail.
• Experience in securing financial or fraud-sensitive applications is a plus.
• Fluent written and oral communication in English.
• Authorized to work for any employer in the U.S. (no visa sponsorship available at this time).

Benefits

• Hybrid work opportunities.
• Flexible time off.
• Career development and mentoring programs.
• Competitive health insurance offerings and generous paid parental leave for eligible new parents.
• Community volunteering and company philanthropy programs.
• Employee peer recognition programs (“You Earned It”).
• Wellness resources for physical, mental, and professional well-being.
• Spark Program for volunteer work and nonprofit support.

Q2 is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.