Senior Fraud Analyst

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Adhere to Seacoast Bank’s Code of Conduct.
• Identify, prevent, and mitigate losses specific to check, account take over, kiting, dormant, elder abuse, and online fraud.
• Monitor and review fraud risk, unique or highly complex exceptions generated from various fraud prevention systems, filters, and exception files.
• Document fraud alerts, build case files, and escalate appropriately.
• Conduct research and analysis, prepare management reports, and make recommendations to senior officers.
• Analyze technology output to provide management with trending and ad hoc reporting for calibration purposes.
• Work through high volumes of potential alerts to confirm limited actual fraud events.
• Monitor Fraud Department inbox, respond to inquiries, and escalate appropriately to Investigations.
• Provide research and investigative support to assist Fraud Investigators with ongoing investigations.
• Handle inbound and outbound fraud related calls with customers and other financial institutions.
• Attend industry meetings and working groups.
• Perform other duties as assigned.

  EDUCATION and/or EXPERIENCE

  • Requires a Bachelor's degree in a related field and 5+ years of financial services experience with fraud and/or information security processes and procedures, preferably in an online banking fraud prevention, detection and mitigation area.
  • A combination of education and experience may meet requirements.
  • Working knowledge of loss and fraud detection/prevention principles, compliance and regulatory issues related to the department and/or company.
  • Working knowledge of fraud and digital banking systems and detection tools.
  • Demonstrates strong communication skills both written and verbal.
  • Possess skills needed to conduct client phone interviews to identify fraud/scams.
  • Knowledge and experience with root cause analysis.
  • Solid analytical, interpretive and problem solving skills.
  • Participates in process improvement idea generation.
  • Ability to use various software applications.
  • Works to meet tight deadlines to mitigate loss.