Senior Forward Deployed Engineer – Key Accounts (AI Solutions)

About the role

The embedded technical partner for a focused portfolio of Aircall's most strategic global accounts, driving agentic AI adoption use case by use case, in lockstep with Key Account Managers, from a first deployed use case to platform-wide expansion.

Responsibilities

• Own a sustained, embedded relationship with each account in your portfolio — you are the customer's go-to technical authority on agentic AI, not a project resource who rotates off once a deployment ships.
• Partner directly with the Key Account Manager on a joint account plan: the KAM owns the commercial relationship and quota; you own the agentic use-case roadmap and technical execution; together you build and drive the pipeline of expansion use cases.
• Land the first use case fast, then expand — deploy an initial high-value workflow, instrument the outcome, and use proven value to open the next use case and the next buying centre within the account.
• Serve as the customer's trusted advisor on agentic strategy — map their AI roadmap 6–12 months out, not just the deployment in front of you, and keep Aircall positioned as the platform of record.
• Lead discovery and solution-design sessions with customer stakeholders to map business processes, identify automation opportunities, and define solution architecture.
• Design, build, and deploy integrations using low/no-code platforms (Zapier, Make, n8n, Workato) and CRM automation tools (HubSpot Workflows, Salesforce Flow) with API connectors.
• Configure and optimise the AI Agent — defining intents, prompts, actions, guardrails, and performance metrics tailored to each account's workflows.
• Manage complex, cross-functional deployments — defining timelines, aligning stakeholders, ensuring accountability, and delivering on time and within scope.
• Collaborate with Engineering to validate technical feasibility, resolve blockers, and feed field learnings back into the product.
• Create scalable models and reusable frameworks (templates, playbooks, reference architectures) that make expansion within your accounts — and future Key Account engagements across the team — faster and more consistent.
• Champion continuous learning and enablement — mentor FDEs, run internal workshops, and document best practices to raise the technical bar across the team.
• Collaborate with GTM leadership to embed the routines and cadences that drive accountability for expansion pipeline, forecast accuracy, and performance tracking within Key Accounts.
• Contribute to expansion pipeline and MRR within your portfolio, jointly with the KAM — defining use-case-specific expansion strategies, coordinating cross-functional support, and ensuring Aircall delivers the leading AI-enabled communication platform.
• Shape the AI Agent roadmap with Product and PMM, based on customer needs, integration insights, and field learnings from your accounts.
• Drive internal and external product education, including enablement for System Integrators (SIs) and channel partners where they support your accounts.
• Maintain deep awareness of AI and CX industry trends, ensuring Aircall's positioning stays competitive and insights continuously feed back into product and GTM strategy.

  Requirements

  • 6+ years in technical consulting, solutions engineering, forward-deployed engineering, or integration-focused professional services — ideally with time owning strategic or enterprise accounts.
  • Proven ability to own a long-term customer relationship as the technical authority, operating with autonomy and credibility in front of senior (VP / CxO) stakeholders.
  • Strong command of APIs, webhooks, and data structures (JSON, REST, GraphQL) — able to design and troubleshoot integrations confidently. Even better if you have experience with MCP Servers.
  • Hands-on experience with low-code orchestration tools (Zapier, Make, n8n, Workato) and CRM automation (HubSpot, Salesforce).
  • Proficiency in scripting (JavaScript and/or Python) — used to build, customise, and debug integrations, not just read them.
  • Proven experience running account-based motions in partnership with sales / account management on strategic or enterprise customers.
  • Practical understanding of AI workflow configuration, including prompt engineering, evaluation, and monitoring.
  • Proven ability to lead complex, cross-functional programmes with Engineering, Product, and Customer Success to deliver scalable outcomes.
  • Excellent communication and stakeholder management skills, translating fluently between technical and business audiences.
  • A growth mindset — constantly learning new tools, frameworks, and ways to improve the customer experience and team capability.

  Qualifications

  • Fluent in APIs, highly confident leading complex technical engagements, and credible in the room with senior customer stakeholders.

  Skills

  • Technical consulting, solutions engineering, forward-deployed engineering, or integration-focused professional services experience.
  • APIs, webhooks, and data structures (JSON, REST, GraphQL) proficiency.
  • Low-code orchestration tools (Zapier, Make, n8n, Workato) and CRM automation (HubSpot, Salesforce) hands-on experience.
  • Scripting (JavaScript and/or Python) proficiency.
  • Account-based motion experience.
  • AI workflow configuration expertise.
  • Complex, cross-functional programme leadership.
  • Communication and stakeholder management skills.
  • Growth mindset.

  Benefits

  Base salary range: $175,000 USD - $230,000 USD

  Pay

  Not specified

  Schedule

  Not specified

  Company Information

  Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace. Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence. Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines. At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.