Senior Forward Deployed Engineer, Deepgram for Restaurants

About the role

This role is for an engineer who wants direct ownership of customer outcomes and enjoys turning complex, ambiguous deployments into repeatable systems. The goal is simple: make every Deepgram for Restaurants deployment feel effortless to the customer and deliver measurable value from day one.

Opportunity

Enterprise restaurant deployments are where voice AI meets the messiness of the real world: legacy systems, high transaction volumes, operational edge cases, and technology that has to work reliably during the busiest moments of the day. In this role, you will embed with leading restaurant brands and technology partners to make those deployments successful.

What You’ll Own

• Customer engineering partnership: Embed with customer engineering teams as a trusted technical peer. Lead technical discovery and solutioning for prospects and customers.
• Techical integration and deployment: Own the end-to-end technical implementation of Deepgram’s voice AI platform for enterprise customers — from scoping and architecture through go-live and optimization.
• Configuration and customization: Adapt and configure Deepgram’s platform to meet each customer’s unique operational requirements — menu structures, ordering flows, POS integrations, edge cases, and everything in between.
• Production excellence: Monitor, troubleshoot, and resolve technical issues in live deployments. Serve as an escalation point for complex technical issues when necessary.
• Deployment infrastructure leadership: Codify patterns into tools, playbooks, reference architectures, and building blocks the broader team can use for other deployments and customers.
• Feedback loop to product and engineering: Translate real-world deployment challenges into actionable requirements for Deepgram’s product and engineering teams.

Culture and Values

We expect an AI-first mindset—AI use and comfort aren’t optional, they’re core to how we operate, innovate, and measure performance. Every team member who works at Deepgram is expected to actively use and experiment with advanced AI tools, and even build your own into your everyday work. We measure how effectively AI is applied to deliver results, and consistent, creative use of the latest AI capabilities is key to success here.

Qualifications

• Technical depth: You are an excellent software engineer. You are comfortable working across APIs, SDKs, webhooks, cloud infrastructure, and customer tech stacks. You use AI coding tools to move fast and multiply your output.
• Customer obsession: Deep, personal commitment to your customers’ technical success. You take their problems home with you. You are not satisfied until the deployment is bulletproof.
• High slope: Learns fast, adapts quickly, and stays effective in ambiguity without needing constant structure. You figure things out and move forward. You are excited to get your hands dirty solving gritty technical problems over sexy ones.
• Communication and trust: Able to build deep credibility with both technical and non-technical stakeholders on the customer side. You are calm under pressure and relentlessly reliable.

Experience

• Experience with voice AI, speech-to-text, NLP, or conversational AI systems.
• Previous early-stage startup or founder-led environment experience — you thrive in environments where you wear many hats and build from zero.
• Previous experience embedded within a large enterprise customer’s product deployment.