Senior Financial Services Representative (Personal Banker)

About the role

A Senior Financial Services Representative (FSR) supports sales and service delivery by floating to different branches within a market. The Senior FSR builds and expands banking relationships through proactive customer outreach and service requests, opens deposit accounts and related banking services, handles lending (including consumer real‑estate secured), and identifies and refers sales opportunities to the appropriate bank partner.

Qualities of a Successful Candidate

• Self‑starter disciplined enough to manage daily calling activity to achieve required results.
• Strong interpersonal communication skills; comfortable and confident engaging in proactive conversations.
• Customer service expertise that builds trust and confidence with clients.
• Adaptability to learn and adjust quickly to new information and technology.
• Teamwork – builds strong working relationships both within the team and cross‑functionally.
• Influence – capable of building rapport with diverse personalities to drive positive results.
• Agility – processes information and moves quickly through problem resolution.

Responsibilities

• Sales – Achieve individual and/or team financial, production, and relationship goals aligned with community needs and the organization’s diverse lending commitment; engage customers, prospects, and referral sources through proactive outreach; represent the bank at civic and community events to generate business and identify CRA opportunities; practice sales that create value for both customer and bank with appropriate partnering, planning, and preparation.
• Service Standards – Foster collaborative partnerships that deliver value; initiate conversations to uncover sales or referral opportunities; listen attentively, ask insightful questions, and take prompt action to address needs; seek coaching, support bank initiatives, and leverage tools to optimize performance.
• Operations and Administration – Comply with all regulations, bank policies, procedures, and delegated authorities to manage risk; complete required training by established deadlines; perform general office management duties to ensure operational efficiency; ensure transaction accuracy and operational efficiency for deposit‑taking functions, accountable for individual and team performance.

Qualifications

• Minimum Required Education and Experience: Bachelor’s degree and 2 years’ experience OR High School diploma/GED and 6 years’ experience in sales, customer service, or lending; or 6 months of experience in a customer support role at First Citizens Bank; or participation in a First Citizens career development program.
• Preferred Area of Experience: Financial services sales, telephone sales.
• Required Licenses or Certifications: If licensing is required, associates must complete the bank‑sponsored licensing program within 12 months of entering the role.

Skills

• Application of a structured sales process
• Providing financial guidance and expertise
• Financial literacy
• Knowledge of retail banking products and services

Benefits

First Citizens Bank is committed to a competitive, thoughtfully designed, and quality benefits program to meet the needs of associates. More information is available at https://jobs.firstcitizens.com/benefits.