Senior Financial Service Representative III

Arkansas Federal Credit Union is the largest credit union in the state, emphasizing employee engagement and outstanding service for our members. We encourage innovation, professional development, and community impact, fostering an open-door culture that cultivates talent and leadership.

Benefits

• Pay up to $29/hr with no weekend work
• Paid community involvement: 48 hours for hourly employees, unlimited for salaried employees
• Medical, dental, vision, and life insurance
• Long- and short-term disability coverage
• 401(k) with employer match plus an additional pension plan at no cost to the employee
• Tuition reimbursement
• 4 weeks of paid time off plus 11 paid holidays in the first year
• Advancement opportunities
• Arkansas Federal Credit Union membership

Responsibilities

• Serve as an advocate and financial expert to help members achieve their financial goals
• Coach and train branch staff to ensure high-quality member service
• Build positive relationships and earn member trust to retain long-term connections
• Understand and promote Arkansas Federal products and services to enhance member experience and attract new members
• Use a proven model to identify members' needs and make financial recommendations
• Perform member account maintenance
• Guide and assist members and business partners through loan applications and other requests
• Provide supervision, coaching, and training to branch personnel, including conducting meetings to provide direction and review progress
• Assist in the hiring of branch personnel
• Handle difficult situations that may arise outside the scope of other branch personnel

Requirements

• Friendly, conversational, and trustworthy demeanor
• Technologically proficient
• Passionate and sincerely concerned for others
• Knowledgeable of financial industry models and products
• Minimum of 4 years' related customer service experience
• High school diploma or equivalent