Senior Financial Resilience Adviser

Job Reference: shelter/TP/1712/205. Number of Positions: 1. Contract Type: Fixed Term (until 23 April 2028). Location: London or Sheffield. Working Hours: 35 per week (full time). Closing Date: 18 October 2026. Job Category: Housing Advice. Region/Division: Shelter Directorate Services - Community Services, National Services and TOAS.

About the Role

Delivering advice and advocacy in a variety of community settings, you will provide casework on debt, along with housing and welfare benefits, ensuring that quality assurance and standards are met in all areas and that you keep your own knowledge up to date. You will carry out independent file reviews and provide remote support to colleagues in the six partnership locations. Identifying systemic issues by gathering evidence and developing insight will be crucial to bringing about the change we need, as well as working with a variety of stakeholders, building relationships locally and working collaboratively to achieve shared outcomes.

About You

You have demonstrable experience of providing debt advice to a specialist level and related advice on housing and welfare, supporting people experiencing multiple disadvantages, as well as knowledge of quality assurance processes and file reviews. You are able to manage your caseload and meet deadlines as well as support colleagues with debt cases and have effective communication skills and technical skills, using IT programmes to communicate and record client data. Everything you do will be in line with safeguarding procedures, our anti‑racism goals and Equality and Diversity policies and practices.

Benefits

• 30 days of annual leave
• Enhanced family friendly policies
• Pension
• Interest free travel loans
• Tenancy deposit loan
• Payroll giving
• Cycle to work scheme
• Employee assistance programme

About the Team

This role will be part of our ongoing work with our Hero Partner which aims to build financial resilience and break the cycles that lead to financial exclusion and poor financial health negatively impacting people’s housing situations. With the ongoing cost of living crisis, we provide support to people in financial crisis and build resilience in the most vulnerable communities.

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet every day millions of people are being devastated by the housing emergency. We exist to defend the right to a safe home. Because home is everything. We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve. Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti‑racist.

Pay

Salary: Grade 4 - £35,581 per annum plus £5,023 London Weighting if applicable.

Schedule

Working Hours: 35 per week – Full time.