Senior Financial Analyst

About the role

Public Storage is the nation’s leading self-storage provider, recognized for its iconic orange doors and commitment to delivering simple, reliable solutions to millions of customers across the country. We are expanding our creative team to enhance our consistent and engaging visual brand presence. We are seeking a Senior Financial Analyst to support Customer Care Finance through financial planning, operational analysis, and performance reporting.

Responsibilities

• Support budgeting, forecasting, and long-range planning for Customer Care operations.
• Analyze key cost drivers, including labor, staffing, vendor costs, and technology investments.
• Build and maintain financial models, reports, and dashboards to support business decisions.
• Translate operational call center metrics into financial insights, trends, risks, and opportunities.
• Prepare management reporting and present findings to finance and operations leadership.
• Partner with Customer Care leaders to improve staffing, scheduling, and resource allocation.
• Support business cases and ROI analysis for AI, automation, and other technology initiatives.

Qualifications

• 5-7 years of experience in finance, FP&A, business analysis, or a related analytical role.
• Bachelor’s degree in finance, accounting, economics, business, or a related field.
• Understanding of core finance concepts or prior experience supporting finance teams, including budgeting, forecasting, variance analysis, and reporting.
• Strong SQL skills, including the ability to join tables, cleanse data, and write and edit queries.
• Strong Power BI skills, including dashboard development, data visualization, DAX, and metric calculations.
• Advanced Excel skills and strong analytical problem-solving abilities.
• Experience supporting customer operations, call centers, or service-based environments is preferred.
• Excellent communication skills and the ability to work effectively across finance, operations, and technology teams.

Why Join Us

This role offers the opportunity to make a direct impact on business performance while helping shape the future of Customer Care through data, analytics, and technology. Some business travel will be required for the role.

Workplace

One of our values pillars is to work as OneTeam and we believe that there is no replacement for in-person collaboration but understand the value of some flexibility. Public Storage teammates are expected to work in the office five days each week with the option to take up to three flexible remote days per month.