Senior Field Technician (E4A Solutions – A Subsidiary of Riot Platforms)

About the role

Riot is a Bitcoin-driven industry leader in the development of large-scale data centers and bitcoin mining applications. The Company's vertically integrated strategy spans Bitcoin mining, engineering, and the development of large-scale data center projects designed to support the growing demand for high-density computing. Riot currently operates Bitcoin mining facilities in central Texas and Kentucky, with engineering and fabrication capabilities in Denver and Houston.

Essential Functions

• Provide technical support via phone and email, assisting customers with troubleshooting, drawings, and general technical inquiries.
• Perform on-site field service, including warranty support, commissioning, acceptance testing, integrated system testing, protective relay settings, and functional tests for various Original Equipment Manufacturer products.
• Travel up to 50-70% of the time, including weekends and holidays, to conduct service repairs, training, and startups.
• Assist with new product research, development, and evaluation, contributing to specialized work of substantial variety and complexity.
• Conduct functional testing of completed controllers and custom-built controls, troubleshooting at the component level when necessary.
• Support the engineering department with research, development, and evaluation of proposed equipment.
• Drive projects to completion with minimal supervision while maintaining high-quality standards.
• Ensure site safety compliance, attending customer safety meetings and adhering to E4A Solutions and customer guidelines.

Knowledge, Skills, and Abilities

• Proficiency in reading and interpreting wiring schematics and mechanical drawings.
• Experience working with:
• 12 VDC to 125 VDC and 120 VAC to 500kVAC.
• Relay logic and PLC-based circuits troubleshooting.
• Motor control systems (across-the-line and reduced current).
• Variable frequency drives (VFDs).
• Switchboards troubleshooting and testing.
• Low, medium, and high voltage electrical equipment – transformers, power transformers, CTs, switchgear, motors, etc.

• Ability to install and troubleshoot, electrical drawings, electrical equipment, SEL, Multilane, Allen Bradley, Siemens, and GE programmable logic controllers.
• Familiarity with industry standards: NFPA 20, NFPA 25, NFPA 70, UL50, UL508, UL891, UL1558, UL1773, IEEE, and NEC.
• Strong problem-solving skills with the ability to troubleshoot equipment and provide training via phone, email, or video conferencing.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
• Ability to travel on short notice for emergency service work.
• Must have a clean driving record and be eligible for government clearance work.
• Ability to lift and carry up to 50 lbs., stand for prolonged periods, and work extended hours when required (within OSHA guidelines).

Education and Experience

• 3+ years of relevant experience or a combination of education and experience.
• Strong written and verbal communication skills, with the ability to write reports, manuals, and effectively present information to managers, clients, and employees.
• Basic math skills to solve electrical circuit formulas.

Compensation and Benefits

• Competitive pay commensurate with experience.
• 401k plan with company matching
• Great medical, vision, and dental plans to choose from
• Long-term and Short-term disability
• Additional benefit options (Employee Assistance Program, Pet Insurance, and more)
• Flexible Spending Accounts
• Generous PTO and Paid Holidays

Field Services

Houston, TX