Senior Field Service Technician IV

Job Purpose

EnerSys is seeking a highly motivated and skilled SR Field Service Technician IV to join our growing Energy Systems team!

Essential Duties And Responsibilities

• Provide expert-level technical support to customers, including installation, commissioning, maintenance, and repair of complex battery equipment and power systems.
• Diagnose and troubleshoot intricate technical issues, utilizing your in-depth knowledge and advanced diagnostic tools.
• Perform preventative maintenance, system upgrades, and performance optimization to ensure maximum uptime and reliability.
• Proactively identify potential issues and implement preventative measures to avoid costly downtime.
• Serve as a technical escalation point for complex issues encountered by junior technicians.
• Develop and implement advanced troubleshooting techniques and best practices for the team.

Customer Focus

• Build and maintain strong relationships with customers by providing timely, efficient, and professional service.
• Effectively communicate technical information to customers in a clear and understandable manner.
• Act as a trusted advisor to customers, providing guidance and recommendations on best practices for equipment operation, maintenance, and safety.
• Conduct on-site customer training and knowledge transfer sessions.
• Proactively identify and address customer needs, exceeding their expectations whenever possible.

Safety and Compliance

• Adhere to all company safety policies and procedures, including OSHA, DOT Hazmat, and ISO9000 standards.
• Operate material handling equipment safely and maintain a clean and organized work environment.
• Demonstrate safe work procedures when using hand and power tools.
• Complete all required safety and compliance training.
• Champion a safety-first culture within the team, ensuring all technicians adhere to safety protocols.

Training and Mentorship

• Train and mentor junior technicians, sharing your expertise and knowledge to enhance their skills and development.
• Provide technical guidance and support to colleagues, contributing to the overall success of the team.
• Conduct regular skills assessments and provide feedback to junior technicians to foster their growth.

Project Management

• Lead and manage small to medium-scale field service projects, ensuring timely completion and adherence to project specifications.
• Cook up with internal teams and external vendors to ensure seamless project execution.
• Develop project plans, allocate resources, and monitor progress to ensure successful project outcomes.

Administration and Reporting

• Meticulously document all service activities, including maintenance records, repair logs, and customer interactions.
• Prepare detailed technical reports and presentations for internal and external stakeholders.
• Analyze performance data and identify trends to improve service delivery and efficiency.
• Contribute to the development and improvement of field service processes and documentation.