Senior Field Service Specialist
About the role
As a customer-facing Field Service Specialist, you’ll play a critical role in supporting some of North America’s most advanced automotive paint shops and final assembly facilities. You’ll be the trusted technical expert customers rely on to keep production running efficiently while identifying opportunities to improve equipment performance and reliability.
Responsibilities
- Provide hands-on technical support, troubleshooting, and field service for Dürr paint shop and final assembly equipment.
- Perform equipment start-up, commissioning, testing, and system optimization at customer facilities.
- Respond to emergency service requests and provide remote technical support when needed.
- Develop and support aftermarket proposals for equipment upgrades, modifications, and refurbishment projects.
- Partner with customers to identify opportunities that improve equipment reliability, productivity, and long-term performance.
- Cook up and support contractors during equipment installations and service activities.
- Manage spare parts recommendations, emergency deliveries, and equipment health assessments.
- Prepare service documentation and reports to support customers and internal stakeholders.
- Travel approximately 50% throughout the United States and Canada.
Requirements
- 5+ years of experience in field service, commissioning, maintenance, or technical support.
- Strong knowledge of automotive or aerospace paint shop and/or final assembly manufacturing systems.
- Experience troubleshooting industrial automation, capital equipment, or manufacturing systems.
- Excellent verbal and written communication skills with a customer-first mindset.
- The ability to work independently while collaborating effectively with customers and internal teams.
- Strong mechanical and technical problem-solving abilities.
- Experience coordinating contractors and managing field service activities.
- Proficiency with Microsoft Office (Word, Excel, and PowerPoint).
- SAP experience is a plus.
- Knowledge of Dürr equipment, installations, and spare parts is preferred.
- Excellent organizational and time management skills.
- Flexibility to travel approximately 50% and work overtime, weekends, or holidays when customer needs require.
Qualifications
- Education: Bachelor’s degree in Engineering, Mechanical Engineering, or related field.
- Professional Certifications: Certified Maintenance and Reliability Professional (CMRP) or similar certification is preferred.
Skills
- Technical Proficiency: Proficient in using tools and software relevant to the field service and maintenance of industrial equipment.
- Problem-Solving: Ability to diagnose and resolve complex technical issues.
- Customer Service: Excellent interpersonal and communication skills to build strong customer relationships.
- Teamwork: Ability to work collaboratively with cross-functional teams.
- Adaptability: Flexibility to adapt to changing priorities and environments.
Benefits
- Comprehensive health and wellness programs.
- Flexible work schedule and generous vacation time.
- Professional development opportunities and training programs.
- Competitive salary and benefits package.
Pay
Salary is commensurate with experience.
Schedule
Flexible work schedule to accommodate travel and customer needs.
Benefits
- Comprehensive health and wellness programs.
- Flexible work schedule and generous vacation time.
- Professional development opportunities and training programs.
- Competitive salary and benefits package.
Why Join Us
At Dürr, you’ll work on industry-leading technologies that power some of the world’s most recognizable automotive manufacturing facilities. Every day offers new technical challenges, opportunities to work directly with customers, and the chance to make a measurable impact on critical production operations. As part of our global team, you’ll collaborate with experienced professionals, expand your technical expertise, and help deliver innovative solutions that keep our customers operating at their best.