Senior Field Service Representative - PCS Traveling Team

About the role

A PCS Specialist is responsible for providing preventative maintenance and repair services on ASCO equipment located at the customer’s establishment. The PCS Specialist operates independently in the field with limited supervision and demonstrates mastery of all brands of Automatic Transfer Switches (ATS). They perform complete PCS startups on projects unassisted as the lead technician and demonstrate proficiency with all ASCO communication products. This is a designated travel position requiring travel to customer sites for extended durations, including overseas assignments that can last more than a year.

This position requires strong technical capability as well as project management and detailed job reporting. A PCS Specialist must successfully complete and demonstrate all functions and responsibilities of a Systems Field Service Representative (FSR).

Responsibilities

• Handle any job without onsite support from other technicians from a technical level.
• Maintain a current passport and ability to travel overseas as needed.
• Work away from home for up to three consecutive weeks at a time (including weekends) on a rotational basis.
• Maintain all other core responsibilities and job performance in good standing.
• Work as assigned by the local district manager when not away on assignment.

Maintenance and Repair

• Perform all service functions (startup, maintenance, troubleshooting, repairs, and modifications) on all ASCO ATS product lines as well as other common manufacturers’ ATS.
• Interface and add ATS to a new Power Control System (PCS) including engine start, load shed, and communications.
• Accurately markup PCS drawings during startup.
• Respond to and resolve all PCS trouble calls.
• Perform startup on Standby PCS systems as the lead Field Service Technician (FST), interfacing with various trades, contractors, and owners’ representatives.
• Perform PCS modifications.
• Install, configure, test, and troubleshoot all ASCO communications products including CPMS.
• Perform field modifications/changes on operator interface terminal (OIT) products.

FSR Leadership

• Write appropriate Methods of Procedure (MOP) for all ATS or PCS service activities as required.
• Demonstrate the ability and willingness to qualify Field Service Representatives in ATS, PCS, and communication product skills requirements.
• Take the lead role on a PCS commissioning project and be the day-to-day on-site manager, interfacing directly with other trades, contractors, and/or end users.
• Work effectively across departmental boundaries within ASCO including the Engineering Department, Project Managers, and the Sales organization.
• Mentor FSRs and Senior FSRs.

Service Administration and Reporting

• Complete ATS maintenance reports including summary page, equipment list, recommendations, and ATS data sheets.
• Accurately maintain and perform parts and tooling inventory counts.
• Recognize service opportunities in the field and communicate them through proper channels.
• Respond to and coordinate service delivery for emergency service requests within territory.

Requirements

Education and/or Experience

• Job-related military service (e.g., Naval Nuclear Electricians Mate or Air Force Power Production Technician).
• Technical School Certification or directly related field experience with Automatic Transfer Switches, Power Control Systems, or other low and medium voltage power applications.

Competencies

• Ability to read electrical schematic drawings.
• Ability to read and understand electrical one-line diagrams.
• Ability to use appropriate test equipment to troubleshoot and diagnose problems with Automatic Transfer Switches and Power Control Systems.
• Demonstrate appropriate application of Personal Protective Equipment (PPE).
• Ability to determine how long a repair will take and set/change appointments accordingly; anticipate problems and adjust schedules appropriately.

Computer Skills

• Microsoft Office programs including Word, Excel, and Outlook.
• ASCO business/work order systems.
• Knowledge of PLC programming software to communicate with the PLC to upload and download programs as needed.

Physical Requirements

• Regularly required to stand, walk, use hands and fingers, handle or feel objects, tools, or other components; reach with hands and arms; stoop, kneel, crouch, or crawl; talk, hear, and smell.
• Frequently required to sit, climb, or balance.
• Required vision abilities include close vision, distant vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Must be able to regularly lift at least 50 pounds.
• Must be able to work in an outdoor environment.
• Must be able to wear required Personal Protective Equipment (PPE).

Working Conditions

• Must be willing and able to work nights, weekends, and holidays as needed to meet customer requirements.
• Travel is required, including overnight stays and travel outside of assigned territory.
• Possess and maintain a valid driver’s license.
• Must maintain the ability to work away from home for up to three consecutive weeks at a time (including weekends) on a rotational basis.

Interactions

Daily interactions include the District Service Manager, Customers, Contractors, peers, Service Administration team, and ASCO cross-functional teams (e.g., Sales, Project Management, Product Management, and Engineering).

Benefits

• 2 weeks of in-person training in a state-of-the-art training facility in Dallas, TX with all expenses paid, followed by online training and pairing with a local mentor.
• Medical, dental, vision, and basic life insurance with member reward points.
• Benefit Bucks.
• Flexible work arrangements.
• Paid family leaves.
• Well-being programs.
• 12 holidays per year.
• 15 days of paid time off per year.
• Company share ownership and 401(k) with match.
• Performance discussions and global opportunities.
• Access to learning platforms like Coursera.
• Volunteer leave and programs with the Schneider Electric Foundation.
• Youth education initiatives and military leave benefits.

Pay

For this U.S.-based position, the expected pay range is USD 86,400 - USD 129,600 per year. This range includes base pay and short-term incentives.