Senior Field Service Mechanic/Technician - Forklifts & Heavy Machinery

Key Responsibilities

Hit the Road: Start your workday from home, servicing customers on-site in a company-provided van with the latest tools & diagnostic technology.

Maintain and repair forklifts, heavy machinery, and material handling equipment across warehousing, distribution, and manufacturing industries.

Deliver on-site service with speed, accuracy, and professionalism—our customers rely on you!

Advanced Diagnostics & Repairs

Troubleshoot like a pro – diagnose complex mechanical, hydraulic, and electrical issues with precision and efficiency.

Fix it right, the first time – execute top-quality repairs & preventive maintenance to maximize uptime & minimize breakdowns.

Own the fleet – maintain WMH and customer equipment at peak performance through scheduled maintenance, inspections, and safety checks.

Lead & Mentor the Next Generation

Train & develop junior techs – share your expertise, foster a culture of excellence, and guide the next generation of mechanics.

Be a leader – set the gold standard in service, helping newer technicians refine their skills and elevate their careers.

Customer Engagement & Service Excellence

Deliver outstanding customer support – work closely with clients, providing expert consultation, service recommendations, and technical solutions.

Customer-focused communication – keep customers informed about service updates, repairs, and proactive maintenance.

Documentation & Compliance

Precision documentation – maintain accurate service reports, repair logs, and work orders to ensure seamless operations.

Safety & compliance first – uphold OSHA standards, industry regulations, and best practices to keep work environments safe and efficient.

Skills, Knowledge and Expertise

• Experience: 5+ years as a mechanic/technician in material handling, heavy equipment, or automotive industries.
• Technical expertise: Advanced knowledge of diesel engines, hydraulics, electrical systems, and industrial machinery.
• Certifications: ASE Certification (preferred) in brakes, electrical, diesel, and preventative maintenance.
• Mechanical & electrical skills: Ability to diagnose, troubleshoot, repair, and maintain complex industrial equipment.
• Industry knowledge: Familiarity with OSHA regulations, equipment compliance, and workplace safety standards.
• Problem-solving mindset: Strong troubleshooting and critical-thinking skills to resolve issues efficiently.
• Leadership & mentorship: Proven ability to train, coach, and guide junior technicians.
• Customer service excellence: Outstanding communication and relationship-building skills.
• Technical proficiency: Experience with diagnostic software, schematics, Microsoft Office, digital work platforms, & fleet management systems.
• Work ethic & drive: Self-motivated, detail-oriented, and results-driven.
• Physical requirements: Ability to lift 50+ lbs, work in various conditions, and travel within assigned territory.
• Valid Driver’s License: Required for company van usage.

Perks of Being a WMH Team Member

• Premium Health Coverage – Your well-being matters! We offer premium medical, dental, and vision insurance with HSA & PPO options + company-paid AD&D & life insurance (with additional coverage available).
• Exclusive Training & Career Growth – Gain cutting-edge technical skills with our OEM-exclusive and in-house training programs. We invest in your growth, leadership, and future success.
• Time to Recharge – Enjoy a generous PTO plan + paid holidays so you can rest, recharge, and spend time with loved ones.
• Competitive pay & performance-based incentives – Earn what you're worth! 100% of your travel time is paid—no flat rates.
• Tool Allowance (Paid Quarterly!) – Keep your gear in top condition with regular tool reimbursements.
• Uniforms Provided & Laundered Weekly – Look sharp on the job without the hassle!
• PPE & Safety Shoe Allowance – We’ve got you covered with protective gear and workwear support.
• Monthly Cell Phone Allowance – Get the tools to communicate effectively.
• Company Van, Tablet & Fuel Card – Take your fully-equipped van home and work within your service area with ease.
• 401(k) match up to 9% + profit-sharing benefits – Help you build long-term financial success.

Accessibility

If you need an accommodation during the hiring process, we’re here to help. Please reach out and we’ll gladly support you.