Senior Field Auto Appraiser (East Lansing)

We need to output HTML fragment with sections: headings

for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We need to parse the posting. First, there is an introductory paragraph about USAA mission etc. That could be "About the role"? Actually "Why USAA?" is like about company. Could be "About the role" or maybe "About USAA". The instruction: use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can choose appropriate headings based on content. We need to avoid repeating job title as heading. Job title is "Sr. Auto Appraiser – Field". Not to repeat. We need to include sections only if posting has real specific content. Let's extract: - About the role / company: The first paragraph "Why USAA? At USAA, our mission..." plus "Embrace a fulfilling career..." plus "We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility..." That's about company and role context. Could be "About the role" or "About USAA". We'll use "About the role". - The Opportunity: description of role responsibilities: "As a Sr. Auto Appraiser – Field, within defined guidelines..." This is responsibilities. Could be "Responsibilities". Also there is a "What You'll Do" section with bullet-like sentences (though not bullet list). We need to convert list of duties into

• . The posting includes many sentences separated by periods. We need to extract each duty as list item. We'll need to parse them. - What You Have: qualifications: "High School Diploma or General Equivalency Diploma. 2 years of auto appraising experience. Proficient knowledge of P&C insurance policy contracts and coverages, auto parts distribution process and claim appraisal process and procedures. Advanced working knowledge of estimating losses using CCC or similar estimating platforms. Demonstrated written and verbal skills to communicate with members, claimants, repair facilities, and other internal and external stakeholders. Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts." That's qualifications. - What Sets You Apart: "US military experience gained through military service or gained as a military spouse / domestic partner I-CAR certification". That's maybe "Skills" or "Preferred Qualifications". Could be "Skills". We'll treat as "Skills". - Physical Demand Requirements: that's maybe part of qualifications or requirements. Could be under "Requirements". We'll incorporate into Requirements or Qualifications. Since we have Qualifications already, maybe we put Physical Demand under "Requirements". But we need to decide sections. - Compensation range: "Compensation range: The salary range for this position is: $$63,590 - $121,530." plus further compensation details. That's Pay section. - Benefits: "Benefits: At USAA our employees enjoy best-in-class benefits..." That's Benefits. - Schedule: Not explicitly mentioned except maybe "may involve external regulatory coordination", "Supports workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, and/or holiday work outside normal work hours." That's schedule info. Could be Schedule section. We need to avoid boilerplate: remove EEO, equal-opportunity, scam-warning, application instructions, cookie/navigation/legal. At end there is EEO statement and "Applications for this position are accepted on an ongoing basis..." etc. We need to drop those. Also drop "USAA does not provide visa sponsorship..." maybe that's not boilerplate? It's a condition but could be considered part of Requirements? Might be considered a note; but it's not a heading. We could include it as a short paragraph under Requirements or Qualifications? It's about immigration support. Might be considered a requirement. But we can keep as a note under Requirements. We must preserve ALL substantive information; do not invent or summarize away detail. So we need to keep all details from the posting except boilerplate. We need to format as HTML fragment only, no /, no markdown fences. We'll produce sections:

  About the role

  Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

  Responsibilities

  • With the use of digital tools, evaluates and appraises highly complex auto physical damage claims in accordance with the terms and conditions of the contract, corporate guidelines and state laws and regulations.
  • Investigates claim damages including communicating with the insured, internal claims adjusters, and third parties/vendors.
  • May require face-to-face interactions with members and third parties.
  • Reviews facts of loss and vehicle damage to determine if subrogation opportunities exist and ensures all supporting physical damage documentation is in the claim.
  • Demonstrates advanced knowledge of P&C insurance industry products, services, contracts, and internal processes/systems/procedures to ensure compliance with laws, regulations, and policy provisions.
  • Reviews claims/suppliers for fraud indicators and refers to Special Investigations Unit for handling, if applicable.
  • Maintains accurate and current claim file documentation throughout the claims process for complex claims.
  • Maintains high standards of productivity through effective desk management, timely follow ups, and accurate mapping of repair plan and timeline for repair in support of fast and accurate claims adjudication.
  • Responsible for reviewing additional damages received from repair facilities to either complete a supplement or triage to field provider method of inspection.
  • May serve as a subject matter expert representative for disputed claims or trials.
  • Serves as a resource for team members on escalated issues of a routine nature.
  • Partners with vendors and internal business partners to facilitate highest complexity claims resolution. May also involve external regulatory coordination to ensure appropriate documentation and compliance.
  • Proactively provides policyholders with information regarding their coverage, repair estimate or total loss valuation, and claims/repair process while setting appropriate expectations.
  • Supports workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, and/or holiday work outside normal work hours.
  • May be assigned CAT deployment travel with minimal notice during designated CATs.
  • Works various types of claims, including ones of higher complexity, and may be assigned additional work outside normal duties as needed.
  • Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

  Qualifications

  • High School Diploma or General Equivalency Diploma.
  • 2 years of auto appraising experience.
  • Proficient knowledge of P&C insurance policy contracts and coverages, auto parts distribution process and claim appraisal process and procedures.
  • Advanced working knowledge of estimating losses using CCC or similar estimating platforms.
  • Demonstrated written and verbal skills to communicate with members, claimants, repair facilities, and other internal and external stakeholders.
  • Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts.

  Skills

  • US military experience gained through military service or gained as a military spouse / domestic partner.
  • I-CAR certification.

  Physical Demand Requirements

  • May require the ability to operate a company vehicle within assigned territory.
  • May require the ability to reach, handle, squat, bend, climb, and kneel as needed to complete inspections of damaged vehicles.
  • May require the ability to work outdoors in inclement weather conditions; may be exposed to working in body shop and/or salvage yard environments up to 25% of the time.
  • May be required to meet all USAA safe driving requirements including verification of driving record through MVR & possession of valid driver's license.

  Pay

  Compensation range: The salary range for this position is: $63,590 - $121,530. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

  Benefits

  At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com

  Schedule

  Supports workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, and/or holiday work outside normal work hours. May be assigned CAT deployment travel with minimal notice during designated CATs.

  We need to ensure we didn't repeat any content inadvertently. Also we need to ensure we didn't include boilerplate like EEO, application instructions. We removed those. Check if any content missing: The "Opportunity" paragraph: "As a Sr. Auto Appraiser – Field, within defined guidelines and framework, will be responsible for the investigation, negotiation, evaluation and appraisal of vehicle damage claims for both repairable and total loss vehicles to ensure estimate accuracy in compliance with state laws and regulations. Accountable for delivering exceptional member service through setting appropriate expectations, proactive communications, advice, and empathy. This is a field-based role in the Detroit Metro area. Candidates who are willing and able to work in Detroit or East Lansing are encouraged to apply." We missed that piece. It's part of responsibilities or about role. Should be included. We can add a bullet under Responsibilities or maybe a separate paragraph before list. Since we have Responsibilities list, we can incorporate that as first bullet(s). Let's add bullets: - Responsible for the investigation, negotiation, evaluation and appraisal of vehicle damage claims for both repairable and total loss vehicles to ensure estimate accuracy in compliance with state laws and regulations. - Accountable for delivering exceptional member service through setting appropriate expectations, proactive communications, advice, and empathy. - This is a field-based role in the Detroit Metro area. Candidates who are willing and able to work in Detroit or East Lansing are encouraged to apply. We should incorporate these. Also note "The Opportunity" heading is not needed as we have Responsibilities. We also need to include location info maybe under About the role? Could be under Responsibilities as bullet. Let's adjust. Also we need to ensure we didn't duplicate content: The bullet list we created already includes many duties; we need to add these three at top