Senior F&B Manager - Soho House Chicago

About the role

A Senior Food & Beverage Manager at Soho House is responsible for managing service, quality control, and consistent F&B experience under the direction of the General Manager. The Senior F&B Manager owns daily, weekly, and monthly delivery on special projects and ensures optimal member, guest, and staff experience. As a Food and Beverage Manager, you will develop as a leader in the hospitality industry through exceptional leadership, P&L review, forecasting, interviewing/hiring, inventory, purchasing, vendor relationships, and ensuring the business is optimized to its highest standards.

Responsibilities

• Proactively manage operations in conjunction with the General Manager to ensure service, staffing, and member/guest experience is above par and profit meets targeted budgets
• Partner with internal and external stakeholders to create, design, train, and implement exceptional menus, purchase goods, and continuously make necessary improvements
• Identify customers' needs and develop action plans that enhance experience and mitigate risk
• Establish targets, KPIs, schedules, policies, and procedures
• Drive transparency and open communication that fosters team awareness, ownership, and accountability with emphasis on motivation and teamwork
• Comply with all allergy procedures and maintain a clean, sanitary, healthy, and safe work environment for staff, members, and guests
• Responsible for weekly/daily recaps that entail various aspects of the shift, including service standards, allergy procedures, staffing, sales, profit, and proactive solutions to mitigate future risk

Requirements

• Minimum of 5+ years' experience in a similar capacity
• Detail-oriented, process-driven, and ability to problem-solve in high-volume and demanding fast-paced environments
• POS (or alternative), Open Table, Opera, or other Hospitality-driven technologies experience
• Passionate and influential leader who positively communicates cross-functionally and leads a team to drive efficient and effective best practices through service
• Passionate about food and beverage trends and best practices and local health & safety compliancy regulations
• Ability to manage personnel and meet/exceed financial targets
• Guest-oriented and service-minded as well as flexible and proactive

Physical Requirements

Must be able to seize, grasp, turn, and hold objects with hands. Must be able to make periodic fast-paced movements to go from one part of the property to others. Must be able to move, pull, push, carry, or lift at least 30 pounds. Must be able to occasionally kneel, bend, crouch, and climb. Must be able to perform physical activities such as lifting, cleaning, and stooping. Must be able to stand, walk, lift, and bend for long periods.

Benefits

• Competitive compensation packages with global benefits and perks
• Health Care + 401K: Full-time employees are eligible for full benefits, including Medical, Dental, & Vision, as well as a Retirement fund with a 2% match
• Paid Time Off: Full-time employees have sick days + vacation days
• Career Development: Soho House can progress your career domestically or internationally, as well as managerially or technically
• Soho Impact: Empowering the Soho House Community to make positive change through mentoring, apprenticeship, local outreach, and sustainability
• Learning & Development: An extensive range of internally and externally run courses are available for all employees
• Cookhouse & House Tonic: Celebrating our passion for food and drink
• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to
• Team Meal: Whilst on duty in our Houses & Restaurants, you will be provided with a substantial meal free of charge

Pay

The salary range for this role, if filled within Chicago, is $90,000—$90,000 USD. The range for the position in other geographies may vary based on market differences. The actual compensation will be determined based on experience and other factors permitted by law.