Senior Experience Design Lead

As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) guides the world’s most successful individuals, families, corporations and institutions. Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. With more than 135 years of financial experience and over 24,000 partners, we serve sophisticated clients using leading technology and exceptional service.

About the role

The senior lead designer guides work in the Experience Design & Research practice, envisioning digital and service experiences for business unit products and initiatives. Senior lead designers tactically and strategically contribute to design and business objectives at varying stages of discovery, development, and delivery in collaboration with peers and stakeholders. They lead research for specific features and services with business and technology teams, differentiating experiences reflective of Northern Trust’s capabilities, business objectives, client needs, and partner behaviors.

Sr lead designers take responsibility for specific features or processes within a product or capability team, managing research activities with manageable risks and resource requirements. They act as a resource for colleagues with less experience.

Responsibilities

• Works to improve user experiences with technology and business collaborators
• Guides design to meet objectives and outcomes, influencing business and technology decisions with user needs in mind
• Contributes to an open culture that enables employees’ development through direct but kind feedback, promotes diverse perspectives, and fosters curiosity and optimism
• Creates user experiences, from low-fidelity sketches to high-fidelity mockups and prototypes while applying the NT Digital Design System
• Provides creative direction and conducts design reviews, balancing design decisions between research, technology, and business unit objectives
• Solves complex problems and takes new perspectives on existing solutions
• Exercises judgment based on the analysis of multiple sources of information
• Works within broad guidelines and policies; may collaborate in an agile environment or ad hoc on emerging experience projects
• Guides designers and researchers relative to the current project or digital product

Qualifications

• Ability to apply Human-Centered Design and UI/UX best practices in a professional setting, demonstrated in a work portfolio
• Proficiency in a range of relevant design methods and concepts, including low-fidelity sketching, information architecture, wireframe development, usability testing, research planning, and competitive analysis
• Strong design skills in multiple competency areas (visual, interaction, information architecture, product)
• Able to present work and decisions effectively through presentation and storytelling skills
• Ability to recognize, predict, and incorporate use cases and user interactions into design
• Highly flexible, adaptable to change, and comfortable with ambiguity and critique
• Experience working with design systems, using and managing Figma libraries
• Effective use of collaborative/communication tools
• Clear growth mindset, looking for opportunities to learn and motivated to approach challenges proactively

Experience

• 9+ years of demonstrated work experience delivering digital experiences
• Educated in design or related field, formally or through comparable training
• Design thinking and UI/UX best practices, as demonstrated in a professional portfolio
• Experience working with a cross-functional team or large-scale software development lifecycle, preferably in an agile environment, is desired

Pay

Salary range is $114,500 - 194,700 USD. This is a good faith estimate of base pay. Northern Trust provides a discretionary bonus program that may include an equity component.

Benefits

• Comprehensive retirement benefits (401k and pension)
• Health and welfare benefits (medical, dental, vision, spending accounts, and disability)
• Paid time off, parental and caregiver leave
• Life and accident insurance
• Other voluntary and well-being benefits

Work Authorization

Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Northern Trust will not sponsor applicants for U.S. work visa status for this opportunity.

Working with Us

As a Northern Trust partner, you will be part of a flexible and collaborative work culture with a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve. Philanthropy is deeply rooted in Northern Trust’s history and is an essential element of our culture, with employees giving their time and talent to work for the greater good of their communities.

Reasonable Accommodation

Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com or discuss your requirements with the recruiter you are working with.