Senior Executive Assistant, Global Customer Solutions | United States | PST or MST | Remote

Opportunity

Grafana is looking for a highly motivated Senior Executive Assistant to support our SVP, Global Customer Solutions. This is not a traditional EA role. While you will bring strong executive support skills to the table, the primary differentiator here is your ability to think and operate as a program manager - owning the coordination, organization, and forward momentum of a broad portfolio of strategic initiatives across our global Customer Solutions organization.

You will serve as an operational hub for the team - ensuring programs move forward, decisions get made, and nothing falls through the cracks. You are someone who sees coordination as a strategic function, not an administrative one. You are energized by complexity, thrive in fast-moving environments, and take pride in bringing structure to ambiguity.

What You’ll Be Doing

• Maintain a busy calendar and daily schedule for the SVP, fielding and prioritizing requests with sound judgment

• Coordinate extensive domestic and international travel

• Help triage, organize, and draft responses to emails as necessary

• Manage expenses in a proactive, fiscally alert manner

• Ensure and maintain confidentiality of all appropriate communications and documents

• Attend meetings, document discussions, and distribute action items

• Coordinate and host group meetings, leadership meals, and management team off-sites

• Work with sales and customer success teams to coordinate customer meetings and visits

• Help plan and execute events and leadership meetings, including occasional domestic and international travel for logistics and on-site support

• Handle occasional personal tasks for the executive as needed

• Work closely with other EAs at Grafana to coordinate on events, calendars, and best practices across a globally distributed organization

• Cover temporary office and meeting space as needed

Program Management

• Own the operational cadence of the Global Customer Solutions org - tracking active programs, surfacing blockers, and ensuring key initiatives stay on schedule

• Maintain a centralized program tracker across all strategic workstreams, providing the SVP and leadership team with a clear, real-time view of status, priorities, and open decisions

• Drive accountability across cross-functional programs by coordinating with team leads, following up on commitments, and escalating when needed

• Help design and implement lightweight but effective program management processes and frameworks that scale with the team

• Aid in the planning and execution of quarterly business reviews and organizational planning cycles

• Identify inefficiencies in how the team operates and bring forward proposals to improve them

• Serve as a coordination layer between the SVP and key internal stakeholders including Sales, Marketing, Finance, People Ops, and Product

• Support the rollout of new org-wide initiatives by managing timelines, tracking deliverables, and communicating progress

AI & Automation

• Proactively identify tasks and workflows that can be automated or accelerated through AI tools and bring forward proposals to implement them

• Build and maintain lightweight automations that reduce manual overhead for the SVP and the broader team (e.g. meeting summaries, status updates, reporting)

• Stay current on emerging AI and productivity tools and serve as an internal resource for how to apply them effectively

What Makes You a Great Fit

• You are located in PST or MST timezone

• You have experience in a tech or high-growth startup environment

• You have proven success supporting one or more VP or C-level executives in a dynamic, fast-moving environment

• You have hands-on program or project management experience - you know how to run a workstream, not just support one

• You are someone who is growing toward a program management career and sees this role as a meaningful step in that direction

• You operate with an extremely high sense of urgency and thrive in ambiguous, ever-changing environments

• You have experience managing internal communications, planning executive off-sites, and coordinating content for leadership and executive reviews

• You are highly organized with exceptional attention to detail and the ability to manage multiple competing priorities simultaneously

• You handle sensitive and confidential information with discretion and integrity

• You have experience working remotely and/or internationally and understand the nuances of globally distributed collaboration

• You are an excellent communicator across all channels - written, verbal, and in person - and can build strong relationships in a remote-first environment

• You are eager to leverage AI and automation tools to work smarter and are not afraid to experiment

Compensation & Rewards

In the US, the annual compensation range for this role is $127,000 - $153,000. Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success. We believe in shared outcomes—RSUs help us stay aligned and invested as we scale globally. Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process.

Why You’ll Thrive At Grafana Labs

• 100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose.

• Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment.

• Transparent Communication – Expect open decision-making and regular company-wide updates.

• Innovation-Driven – Autonomy and support to ship great work and try new things.

• Open Source Roots – Built on community-driven values that shape how we work.

• Empowered Teams – High trust, low ego culture that values outcomes over optics.

• Career Growth Pathways – Defined opportunities to grow and develop your career.

• Approachable Leadership – Transparent execs who are involved, visible, and human.

• Passionate People – Join a team of smart, supportive folks who care deeply about what they do.

• In-Person onboarding - We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it.

• Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect.