Senior EUC Engineer

Responsibilities

• Serves as the technical lead for EUC and collaboration engineering, setting architecture standards, reference designs, and best practices across endpoint and collaboration platforms.
• Owes the technical strategy and day-to-day management of Microsoft Intune, including device enrollment, application deployment, compliance policies, conditional access, and Windows Autopilot.
• Manages Apple device management solutions (Jamf, Kandji, or equivalent) to support the growing macOS and iOS footprint across PANTHERx.
• Manages Active Directory (AD) and Azure Active Directory (Entra ID), including user/group management, group policy, hybrid identity synchronization, and conditional access policies.
• Led the design and management of Azure Virtual Desktop (AVD) environments, owning the user experience, profile management (FSLogix), application delivery, and performance optimization within AVD.
• Owns the technical implementation and lifecycle management of conferencing and collaboration technology, including Microsoft Teams Rooms configuration, firmware updates, troubleshooting, and AV integration.
• Designs and owns application packaging and deployment workflows, making applications available for deployment by helpdesk and application support teams; reviews packaging work produced by others.
• Leverages IT service management and ticketing platforms to manage incidents and service requests; contributes to and reviews knowledge base articles and runbooks for the broader support team.

Required Qualifications

• 7+ years of hands-on experience in end-user computing, endpoint management, or desktop engineering.
• Proven experience with Microsoft Intune, including device enrollment, application deployment, compliance policies, and Windows Autopilot.
• Strong knowledge of Active Directory and Azure Active Directory (Entra ID), including user/group management, group policy, and hybrid identity.
• Experience with macOS and iOS device management (Jamf, Kandji, or equivalent Apple MDM platforms).
• Hands-on experience with Microsoft 365 administration, including Exchange Online, SharePoint, OneDrive, and Teams.
• Deep knowledge of Azure Virtual Desktop (AVD), including user profile management (FSLogix), application delivery, and performance optimization.
• Experience with Microsoft Teams Rooms, AV systems, and conferencing technology lifecycle management.
• Familiarity with IT service management platforms, monitoring and observability tools, and work tracking or pipeline tools used in enterprise IT environments.
• Demonstrated ability to set technical standards, lead complex initiatives, and drive solutions independently.
• Experience mentoring or providing technical guidance to junior engineers or support staff.
• Strong documentation, architecture, and process development skills.

Preferred Qualifications

• Microsoft certifications (MD-102 Endpoint Administrator, MS-102 Microsoft 365 Administrator, AZ-104, or equivalent).
• Experience in healthcare or other highly regulated industries (HIPAA, SOC 2, or equivalent compliance frameworks).
• Proficiency with PowerShell, scripting, or automation for endpoint management and operational efficiency.
• Knowledge of application packaging and deployment workflows (MSIX, App-V, or equivalent).
• Familiarity with identity and access management (IAM), including conditional access and multi-factor authentication (MFA).
• Prior experience with enterprise helpdesk, monitoring/alerting, or DevOps tooling in an IT environment.
• Experience contributing to or leading EUC tooling evaluations, RFPs, or vendor assessments.
• Leadership or management experience, or demonstrated interest in growing into a team lead or management role.