Senior Equipment Technical Specialist

Job Summary

Under general supervision, this position will create, test, adjust, and update technical documents, literature, and videos to support field technicians with maintenance, repairs, troubleshooting, and diagnosis of all J.B. Hunt equipment. The incumbent also provides assistance to technicians when technical issues arise. Acts as a subject matter expert in all areas of tractor and trailer maintenance and repair and may act as a mentor to junior staff. Typically engaged in specialty projects. This position has the possibility to work across multiple shifts including nights and/or weekends.

Key Responsibilities

• Evaluate current and future training needs for technician personnel
• Mentor, train and/or onboard new and existing employees
• Coordinate with vendors for advanced troubleshooting as needed
• Aid with a weekly department wide publication
• Conduct time studies and research repair times
• Answer calls and/or emails to assist maintenance technicians in a call center environment, as needed, when technical questions arise both during shift and after hours; diagnose and propose solutions to reported problems
• Teach and assist field technicians with technical diagnostic equipment such as the Insite Computer
• Create, communicate, and monitor equipment repair campaigns through internal system
• Create or locate training classes or videos that will enable the technicians to maintain a high level of proficiency with technology advancements
• Create, adjust, maintain, and update technical literature and documentation (e.g., equipment manuals, technical bulletins, etc.) within the approved training database
• Maintain advanced knowledge and skills in all technical aspects of repairing and troubleshooting JB Hunt equipment, including attending courses provided by JB Hunt or vendors to learn new technologies or changing maintenance procedures

Qualifications

• High School Diploma or GED equivalent with 3-5 years of related experience and/or training in electronic engine, transmission or reefer repairs
• Willingness to work across multiple shifts including nights and/or weekends
• 5 years of experience and/or training in heavy tractor and/or automotive repairs
• Proficient communication skills (written and verbal)
• Effective ability to document information and make quick decisions
• Ability to excel in a fast-paced environment
• Ability to work both individually and as a team
• Proficient computer skills
• Extensive experience in electronic engine, transmission and reefer repairs
• Fluent in diagnostic software
• Proficient organization skills
• Proficient time management skills
• Ability to work with under minimal direction

Education

• GED (Required)
• High School (Required)

Work Experience

• Maintenance
• Technical Writing
• Transportation/Logistics