Senior Environmental Claims Adjuster

About the role

We are looking for a highly capable Senior Environmental Claims Adjuster to join our team and work from our office in New York City. We can also consider candidates in our Albany, Chicago, Houston, Los Angeles, Omaha, or Richmond (VA) offices. Alternatively, we can fill this role fully remote except in the states of AK, DE, HI, KY, MI, MS, MT, ND, SD, or VT. This individual will report to a manager who works in New York City and is focused on adjudicating first and third party commercial environmental claims (mostly complex storage tank claims) and contributing to providing superb results for our clients. This is a 100% in-office position. Candidates must be able to work on-site at a designated company office during standard business hours.

Responsibilities

• Working under limited technical direction and within broad limits and authority, adjudicate moderately complex commercial environmental claims, potentially with significant impact on departmental results.
• Solving difficult problems that requires an understanding of a broader set of issues.
• Reporting to senior management and underwriters on claims trends and developments.
• Analyzing claims forms, policies and endorsements, client instructions, and other records to determine whether the loss falls within the policy coverage.
• Writing own coverage letters.
• Investigating claims promptly and thoroughly, including interviewing all involved parties.
• Managing claims in litigation.
• Creating and reviewing reserves in line with market and Argo's reserving policy.
• Identifying loss drivers and claims trends to reduce claims frequency and severity through data analysis and improved claim management.
• Identifying, assigning, and coordinating the assignment and coordination of expertise resources to assist in case resolution.
• Preparing reports for file documentation.
• Applying creative solutions which result in the best financial outcome.
• Negotiating in a timely and effective manner to provide cost effective solutions for the company and its customers within own limits using a range of negotiation styles.
• Processing mail and prioritizing workload.
• Completing telephone calls and written correspondence to/from various parties (insured, claimant, etc.).
• Having an appreciation and passion for strong claim management.

Qualifications / Experience Required

• Must have good business acumen (i.e. understand how an insurance company works and makes money, including how this role impacts both Argo Group and our customers’ ability to be profitable).
• An advanced knowledge of commercial environmental claims, as well as an exceptional customer service focus, typically acquired through:
• A minimum of five years’ experience adjudicating commercial environmental claims.
• Bachelor’s degree from an accredited university required.
• Two or more insurance designations or four additional years of related experience adjudicating commercial environmental claims beyond the minimum experience required above may be substituted in lieu of a degree.
• Licensed Claims Examiner (Based on state) Must be licensed or have ability to quickly obtain a license in each jurisdiction requiring a license to adjudicate first party claims. within 90 Days.
• Must have excellent communication skills and the ability to build lasting relationships.
• Excellent evaluation and strategic skills required.
• Strong claim negotiation skills a must.
• Ability to take proactive and pragmatic approach to negotiation.
• Having an appreciation and passion for strong claim management.