Senior Enterprise Voice & Contact Center Technology

For our client, we are seeking a Senior Enterprise Voice & Contact Center Technology to join the team of a leader in the Healthcare space. This role will shape and support enterprise communication capabilities that are essential to service delivery and internal operations. The position will focus on voice, collaboration, and contact center technologies, with an emphasis on reliability, performance, and secure connectivity. You will partner across infrastructure, application, and operations teams to improve integrations, guide technical standards, and support technology modernization efforts. Location: Remote - US based candidates only, no visa sponsorship available Compensation: $110,000 – $130,000 annually Responsibilities Design, implement, and optimize enterprise voice and communication technology solutions Develop technical standards and support practices for communication services Lead troubleshooting and root-cause analysis for critical communication systems Create integrations between communication platforms and business applications Monitor and analyze platform performance and availability to drive improvements Lead upgrades, migrations, and technology transformation initiatives Provide mentoring and knowledge transfer to engineering staff Qualifications Bachelor's degree in Computer Science, Information Technology, Engineering, Information Systems, or a related field required Minimum of five years of experience in designing and supporting enterprise communications environments Experience with enterprise voice, collaboration, contact center, or customer interaction technologies Strong understanding of telecommunications, networking, infrastructure, security, and cloud computing Ability to develop integrations, automation solutions, and APIs for improved operational efficiency Benefits Work-life balance with flexible scheduling options Professional development opportunities and career growth Collaborative and innovative work environment Access to cutting-edge technologies and industry best practices Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.