Senior Enterprise Analytics Analyst

About the role

At Lighthouse Credit Union, we believe all individuals, regardless of position level, are considered leaders. Our leadership competencies provide a framework that balances clarity with adaptability to foster a culture of continuous growth and agile leadership. We are committed to embracing change, nurturing leadership talent, and aligning performance management with our vision of a resilient, forward-thinking organization. All team members hold themselves accountable to the following leadership competencies:

• Demonstrates Interpersonal Awareness & Skills: Effective communication, relationship building, and teamwork. Creates a positive work environment that values individual contributions. Demonstrates active listening, clear communication, and contributes beneficially to team dynamics.
• Embraces Change & Learning: Adaptability, personal development, and advocacy for progressive change. Engages in continuous learning, embraces change enthusiastically, supports team member growth, and demonstrates flexibility in changing circumstances.
• Utilizes Critical & Creative Thinking: Innovative problem solving, challenging the status quo, and strategic thinking. Takes initiative beyond immediate responsibilities, shares improvement opportunities, shows open-mindedness to new ideas, professionally challenges inefficient processes, and contributes to defining solutions and promoting innovation.
• Takes Personal Ownership: Responsibility for performance goals, proactive collaboration, and accountability. Actively engaged in setting and achieving goals, takes responsibility for actions and decisions, and seeks self-improvement and skill development opportunities.

Position Summary

The Senior Enterprise Analytics Analyst is responsible for delivering advanced analytics, performance measurement, predictive modeling, and decision-support capabilities that drive organizational growth and operational effectiveness. Working closely with business leaders, this position leverages enterprise data assets, Salesforce, business intelligence platforms, and analytical methodologies to identify opportunities, evaluate performance, and support strategic decision-making. The Senior Enterprise Analytics Analyst serves as a trusted analytics partner by transforming complex data into actionable recommendations that improve member outcomes and business results.

Responsibilities

• Partners with business leaders to identify growth opportunities, business challenges, and decisions requiring analytical support.
• Conducts advanced analyses of member behavior, engagement, product utilization, relationship growth, retention, and attrition to identify actionable outcomes.
• Designs and develops predictive models, propensity analyses, forecasting solutions, and scenario analyses to support business initiatives.
• Incorporates relevant economic, demographic, and industry data into business performance analyses, forecasting models, and strategic initiatives.
• Utilizes established segmentation frameworks and member classifications to measure performance, evaluate outcomes, and support business decision-making.
• Incorporates approved business inputs and operational metrics into performance measurement frameworks and forecasting models.
• Leverages Salesforce, enterprise data assets, and external market data to analyze member relationships, sales effectiveness, service interactions, and opportunities.
• Partners with marketing and business units to analyze the effectiveness of marketing campaigns, member programs, product launches, and strategic initiatives, providing recommendations for optimization.
• Translates complex analytical findings into clear, concise, and actionable business recommendations.
• Develops executive-level presentations, scorecards, dashboards, and reports that communicate insights and strategic opportunities.
• Presents findings and recommendations to senior leadership and executive teams.
• Contributes to enterprise analytics strategy and helps advance data-informed decision-making across the organization.
• Evaluates emerging analytics technologies, data management approaches, and modeling techniques to improve analytical efficiency and business reporting.
• Participates in a rotating on-call schedule, including weekends and holidays, to provide operational support for business intelligence platforms, data pipelines, reporting solutions, and related production systems.

Requirements

• Advanced analytical and problem-solving skills with a demonstrated ability to translate data into strategic business recommendations.
• Strong proficiency in business intelligence and visualization platforms, including Tableau and/or Power BI.
• Advanced SQL skills for data extraction, analysis, and validation.
• Experience working with Salesforce data and CRM analytics to evaluate member behavior, engagement, and relationship growth opportunities.
• Familiarity with Qualtrics and other survey, feedback, or research platforms.
• Strong understanding of statistical analysis, segmentation methodologies, forecasting techniques, and predictive analytics.
• Experience using analytical programming languages such as Python, R, or similar tools preferred.
• Knowledge of customer analytics, performance measurement, forecasting methodologies, CRM analytics, and business performance evaluation.
• Ability to integrate and analyze multiple internal and external data sources to develop comprehensive business insights.
• Strong business acumen with the ability to connect analytical findings to strategic objectives and financial outcomes.
• Excellent communication, presentation, and data storytelling skills.
• Demonstrated ability to influence decisions and build credibility with senior leaders and business stakeholders.

Qualifications

• Bachelor's degree in Data Analytics, Statistics, Economics, Marketing, Business Administration, Consumer Insights, Social Sciences, or a related field (or equivalent experience).
• Minimum 5–8+ years of experience in consumer insights, market research, advanced analytics, customer analytics, business analytics, or related disciplines.
• Demonstrated experience conducting strategic analytical studies and translating findings into actionable business recommendations.
• Experience developing advanced analytical models, segmentation strategies, forecasting solutions, and performance analyses.
• Experience leveraging CRM, member, customer, or behavioral data to identify growth and engagement opportunities.
• Experience collaborating with cross-functional business teams and presenting insights to senior leaders.
• Experience with Salesforce, Tableau, Power BI, SQL, and enterprise data platforms required.
• Experience with Qualtrics or similar research and survey platforms preferred.
• Financial services, banking, credit union, or member-based organization experience strongly preferred.

Work Arrangement

The working arrangement for this position is hybrid or remote. Hybrid work balances office and remote work based on individual success and organizational needs. Hybrid schedules are determined by the hiring manager based on business unit needs and may vary by department. Although a remote work arrangement may be authorized, those working remotely should expect occasional travel to headquarters or other business locations as necessary for work purposes.

Physical Requirements

• Must be able to walk, stand, sit, speak, read, write, see, hear, push, or pull (with or without accommodation).
• Frequently remains sitting in a stationary position for extended periods of time operating office/computer equipment.
• Occasionally lifts and/or moves up to 20 pounds.

Benefits

Financial Relief & Support

• Student Loan & Tuition Assistance
• Employee Loan Discounts – lower rates on personal loans
• Weekly Paychecks
• 401(k) with Employer Match & Profit Sharing – generous contributions with immediate vesting

Time Off That Respects Your Life

• Lighthouse Leave Program – paid time off for major life moments (welcoming a child, caring for a loved one)
• Volunteer Time Off (VTO) – paid time to serve your community
• PTO + Paid Federal Holidays
• Balanced Schedule – all branches close by 5pm and on Sundays; no late nights or unpredictable shifts

Health & Wellness

• Comprehensive Medical, Dental & Vision Plans – coverage that starts quickly
• HSA/FSA Options – save pre-tax dollars for health expenses
• Discounted Pet Insurance
• Employee Assistance Program (EAP) – free, confidential 24/7 support

Culture & Connection

• Annual Bonus Program
• Engagement Groups – Pride at Work, Women in Leadership, Book Club, and more
• Ongoing Training & Career Growth – development investment from day one
• Annual Summit & Team Outings

Travel Requirements

Travel will be required for ongoing training, meetings, and/or other business needs.