Senior Engineering Manager, Services Enablement

About the role

The Opportunity Every product surface at Hinge Health—the ones helping 18M+ people move beyond pain—depends on the foundational infrastructure your team will own. As Senior Engineering Manager, Service Enablement, you'll lead the platform-minded team responsible for keeping our cloud infrastructure rock-solid while accelerating the shift to AI-native engineering workflows. Your work will be a force multiplier for every engineer, product manager, and designer in the company. This is a high-impact leadership role for someone who thrives at the intersection of platform reliability, developer enablement, and autonomous AI-driven operations.

What You'll Accomplish

• In your first 3 months:
  • Establish relationships with key stakeholders across Security, Product Engineering, Data Engineering, and the India-based SRE team.
    • Audit the current infrastructure posture, on-call practices, and CI/CD pipelines to identify the highest-leverage improvement opportunities.
    • Assess your team of 8–10 engineers (Staff, Senior, and mid-level SREs), understand individual growth trajectories, and begin shaping a coaching-first operating cadence.
• In your first 6 months:
  • Own Platform Reliability & Scalability — Guarantee stability and performance across multiple EKS clusters, maintaining 99.9%+ uptime while optimizing cost-efficiency as AI workloads scale.
  • Drive the Harness Engineering Initiative — Define safety rails, test harnesses, and verification systems that allow autonomous AI agents to reliably build, test, and maintain infrastructure in production-grade environments.
  • Scale the NestJS Monorepo & CI/CD Platform — Accelerate migration of all NestJS services into the monorepo, ensuring NX, GitHub Actions, and Okteto deliver a world-class developer experience.
• In your first year:
  • Execute Vendor Strategy & Cost Optimization — Own relationships with AWS, Datadog, Cloudflare, Temporal, and Infisical; deliver significant cost savings as Hinge Health scales infrastructure and AI workloads.
  • Champion Operational Excellence — Run a follow-the-sun support model, maintain 24/7 on-call coverage, lead the Incident Review Board, and continuously improve SLOs, runbooks, and observability to reduce MTTR.
  • Build a High-Performing, Inclusive Team — Develop talent toward Senior and Staff levels, maintain sustainable on-call practices, and foster a culture of blameless retros and continuous improvement.

Who You Are

• A Platform Thinker — You see infrastructure as a product. You obsess over developer experience metrics (DXI, DORA, PR throughput) and build systems that reduce friction for every team you serve.

• AI-Forward — You're energized—not threatened—by the shift to AI-assisted engineering. You've experimented with tools like Cursor, Claude Code, or Copilot and can envision a world where engineers act as architects and auditors of AI-generated code.

• A Trust Builder — You communicate effectively across engineering, security, product, and executive stakeholders to align infrastructure decisions with business priorities.

• A Learn-it-All — You don't have all the answers, but you have a proven framework for finding them. You lead blameless retros that convert insights into action and measure what matters most.

• Hands-On & Accountable — You know the ins and outs of your team's tech stack and spend ~15% of your time working in the code. You take owner-operator pride in supporting production systems.

• Resilient — You thrive in fast-paced, ambiguous environments and can make results happen even with imperfect data—whether that's navigating a breaking-change migration at scale or an unexpected incident.

Basic Requirements

• At minimum, 3-4 years of professional experience in technology, with depth in SaaS platforms and large-scale distributed systems.

• At minimum, 3-4 years managing engineering teams of 6+ direct reports

• Bachelor’s Degree (or equivalent) in Computer Science, Engineering, or a related technical field.

• Deep hands-on expertise with cloud infrastructure (AWS), container orchestration (Kubernetes/EKS), and Infrastructure as Code (Terraform).

• Proven track record owning platform reliability at scale — including incident management, SLO-driven operations, and cost optimization.

• Cross-functional leadership experience spanning multiple engineering teams and geographies.

Preferred Requirements

• 5+ years managing engineering teams of 6+ direct reports, including Senior and Staff-level engineer

• Bachelor’s Degree (or equivalent) or Masters in Computer Science, Engineering, or a related technical field.

• Experience leading the adoption of AI-native engineering workflows (Cursor, Claude Code, Copilot) where engineers serve as architects and auditors of AI-generated infrastructure code.

• Passion for developer productivity — experience building internal platforms that measurably improve DXI, DORA metrics, or PR throughput.

• Deep SRE & Platform Engineering experience: production Kubernetes at scale, CI/CD platforms (GitHub Actions, Helm), observability (Datadog), and secrets management (Infisical, Vault).

• Experience with trunk-based CI/CD, healthcare compliance (HIPAA, HITRUST, SOC 2, CCPA), and NestJS/TypeScript ecosystems.

About Hinge Health

Hinge Health is using technology to scale and automate the delivery of healthcare — starting with musculoskeletal (MSK) conditions, which affect over 1.7 billion people worldwide. With an AI-powered human-centered care model, Hinge Health leverages cutting-edge technology to improve outcomes, experiences, and costs to help people move beyond their pain. The platform addresses a broad spectrum of MSK care — from acute injury, to chronic pain, to post-surgical rehabilitation — through personalized, evidence-based care. As the preferred partner to 50+ health plans, PBMs and other ecosystem partners, Hinge Health is available to over 20 million people across more than 2,550 employers.