Senior Engineering Manager, Growth

About the role

Fetch is scaling the systems that power tens of millions of users and hundreds of millions of transactions every month. We are hiring a Senior Engineering Manager, User Growth to lead the team responsible for building Fetch's loyalty and retention platform.

Responsibilities

• Lead, coach, and develop a team of backend and native mobile (iOS and Android) software engineers across multiple experience levels
• Set clear expectations, provide regular feedback, and support career growth and performance management
• Accountable for the people, health, and outcomes of your team, ensuring they are working on the right problems and delivering results
• Partner with senior engineers to guide system design, architecture, and technical decision-making across backend and mobile
• Own delivery for the Loyalty roadmap, ensuring predictable execution and high-quality outcomes
• Translate product and business goals into clear technical plans and milestones
• Collaborate closely with Product and Design to shape roadmaps, scope initiatives, and define success metrics for retention and engagement
• Partner with Data, Analytics, and ML teams on targeting, experimentation, and measurement
• Ensure systems are scalable, reliable, observable, and resilient under high traffic and transaction volume
• Balance delivery velocity with long-term technical health and operational excellence
• Improve team processes, reduce operational overhead, and drive continuous improvement
• Communicate progress, risks, and tradeoffs clearly to stakeholders and leadership
• Foster a culture of ownership, quality, and accountability
• Support engineers in using AI-assisted tools such as GitHub Copilot or Claude Code to improve development velocity, documentation, and code quality

Requirements

• 3+ years of experience managing software engineers
• Strong technical background in backend or native mobile development, with the ability to lead engineers across both
• Experience delivering customer-facing products at scale
• Proven track record of leading teams to ship complex projects
• Experience partnering with product, design, and cross-functional stakeholders
• Commitment to engineering best practices including testing, observability, and incident management
• Ability to leverage AI tools to support engineering productivity, code quality, and team efficiency

Qualifications

• Bachelor's degree or higher in Computer Science, Engineering, or a related technical field. Equivalent practical experience may be considered